Technical Writer

Company: Artisan Talent
Location: Carmel
Posted on: May 12, 2022

Job Description:

Our client is seeking a contract, remote-working technical writer to work with business partners to develop Standard Operation Procedures (SOPs) and other documentation for Enterprise Operations. SOPs would be based around projects like call center scripts, how-to flow intake of a new customer, etc. The technical writer will utilize subject matter expertise to develop or revise written procedures for existing processes, improvement initiatives, operational process changes and new product/system implementations. Technical Writers must be able to work well independently as well as within a team environment. Interested? Let's talk You Will: Adhere to documentation development approach and style and usage guidelines. Facilitate meetings with Subject Matter Experts as needed to ensure document accuracy and usability. Synthesize complex material into structured, readable documentation. Collaborate with multiple stakeholders and SMEs to ensure maximum content applicability. Create additional content, including online job aids and shareable content. Observe and analyze operational processes and production to gain knowledge and expertise needed to support the maintenance and development of departmental documentation. Conduct research as needed. Organize material and complete SOPs according to set standards regarding order, clarity, conciseness, style, and terminology. Support the collection, review and version tracking of documents. Analyze changes to determine need for revisions in previously published materials and development of new material. Translate complex technical content into easily readable text, tables, charts, diagrams and graphics, as appropriate. Execute editing and quality assurance reviews for accuracy and thoroughness. You Have: In-depth experience with creating and managing version control for documented procedures Excellent verbal and written communication skills (Proper use of grammar and punctuation, Ability to communicate in a way that is simplistic but with sufficient detail to be understood by appropriate audience.) High level of competence with MS Office and MS Visio Displays flexibility and responds and adjusts to changing situations or priorities Excellent interpersonal skills, effectively collaborates with others and builds strong relationships within team and business partners A Bachelor---s degree in in Business, Marketing, Communications or related field. Experience in the Insurance industry is a plus (but not required). A minimum of five (5) years of technical writing and editing experience. Technical Writing Certifications such as the Society of Technical Communication---s Certified Professional Technical Communicator Foundational and Practitioner (CPTC) are a plus. Logistics : Projected Start Date: June 6, 2022 Duration: 4 Months Hours/Week: 40 Rate: $45 per hour W2 Fully Remote on Eastern or Central Hours Laptop Required, Software licenses can be provided. Reporting to the Corporate Training Manager Background Check Required

Keywords: Artisan Talent, Carmel , Technical Writer, Advertising , Carmel, Indiana