Customer Service Technician
Company: Innovative Rx Us Holdings Inc
Location: Indianapolis
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Job Title: Customer Service
Technician Company: Young at Heart Pharmacy Location: Indianapolis,
IN Job Type: Full-time Job Description: Young at Heart Pharmacy is
seeking a motivated and customer-oriented individual to join our
team as a Customer Service Technician. As a vital part of our
customer service team, you will be responsible for ensuring prompt
and professional handling of telephone requests, responding to and
documenting incoming customer inquiries, and directing specific
inquiries to the appropriate team or individual. Additionally, you
will maintain a positive and pleasant demeanor with all callers
while accurately fulfilling customer requests, processing refill
requests, and handling STAT orders as needed. Responsibilities:
Handle telephone requests promptly and professionally. Respond to
and document incoming requests from customers. Direct specific
inquiries to the appropriate team or individual. Maintain a
positive and pleasant demeanor with all callers. Fulfill customer
requests accurately. Process refill requests and STAT orders as
needed. Research disposition of drug orders quickly and accurately.
Act as a liaison between the pharmacy and the facility. Act as a
point of contact for customer inquiries. Contact facility as needed
to clarify faxed requests. Inform facility of items in upcoming
cycle (preliminary packing slips). Communicate with physician
offices verbally or electronically to professionally obtain
prescriptions. Communicating with employees, patients, caregivers,
and physicians by phone, fax, and email in a courteous and
professional manner. Perform other duties as assigned.
Qualifications: Active pharmacy technician license from the Indiana
State Board of Pharmacy preferred, but not required. Previous
customer service experience extremely valuable and desired. Working
Conditions: Normal working hours: Monday through Friday, 9:00 AM to
6:00 PM, with additional time as required based on daily workloads.
Saturday shifts may be required to support customers. Customer
Service team members must work well together as a team. This
position involves multiple hours of phone time per day speaking
with Young at Heart doctors, leaders, administrators, and patients.
Physical Requirements: Sitting and working at a computer for up to
8 hours a day, minus scheduled breaks. Operating a desktop keyboard
and mouse. Using a desk phone with either handset or wireless
headset. WE PROUDLY OFFER: (Primarily) Monday - Friday Day Shift
Closed for 6 Paid Holidays 14 Days of PTO in the first year
Multiple Healthcare Plans Dental and Vision Coverage Free Life
Insurance Supplemental Insurance Plans 401(k) Retirement Plan with
a generous company match Simple IRA Medical and Dependent Care Flex
Spending Accounts $150 Initial Scrub Allowance, $50/year Continued
Allowance Onsite workout facility Join us at Young at Heart
Pharmacy and become a valuable member of our dedicated team
committed to providing exceptional customer service in the
healthcare industry. Apply now and be part of our mission to make a
difference in the lives of our patients and community. EEOC
Statement We are an equal opportunity employer. All applicants will
be considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status.
Keywords: Innovative Rx Us Holdings Inc, Carmel , Customer Service Technician, Customer Service & Call Center , Indianapolis, Indiana
