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Desktop Engineer

Company: Miso
Location: Carmel
Posted on: August 13, 2019

Job Description:

Position Location: Carmel, Indiana

ABOUT MISO

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology; our highly skilled employees ensure power flows reliably to 42 million Americans. We make certain that the right amount of electricity is generated and delivered dependably and cost-effectively every minute of every day. MISO makes this happen by operating one of the world's largest energy markets, with $25 billion in annual transactions. We are committed to being a trusted partner to our members, and we strive to be the most reliable, value-creating Regional Transmission Organization.

Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely talented and dedicated team does every day.

https://www.youtube.com/channel/UCT-xl6baj2nOt7I8fkpy5-g

POSITION OVERVIEW

This position will be the technical expert for Desktop Services in assisting the organization through transformation including process and technology. This position will partner across IT groups to ensure reliability of MISO's control room equipment and other critical support applications such as SCCM, Remote Customer Support, and advanced imaging techniques. This is a hands-on technical role that contributes to the success of MISO by providing technical support to critical and non-critical system layers through the implementation of various systems. This person must possess confidence to challenge status quo to drive and inspire technical and process changes. You will be a strong advocate and catalyst for continual process and technology improvements related to all aspects of Desktop support including Network, System, and Application Performance, Capacity, Health, Availability, etc. This position supports the enterprise IT capabilities by maintaining, managing, and improving various management tools and reports which seek to proactively identify and escalate issues and problems across team boundaries.

TECHNICAL CAPABILITIES

---Advanced experience in Desktop Support Environments

---Work with 2/3 Desktop and Mobile Device Support and applications such as MobileIron, Appsense, SCCM, and Shavlik.

---Knowledge of network protocols and routing, network, server, and host operating systems

---Working knowledge of Networking, Microsoft and Linux Operating Systems, SNMP, WMI, MIBs, and OIDs

---Administration skills on a variety of computer platforms (UNIX, Windows, LINUX)

---SQL, Perl, Power Shell and Python scripting languages

---ITIL process understanding (certifications preferred)

---MCSE or MCP (preferred)

---Must have the ability to understand the application, infrastructure, and critical facility portfolio at MISO in order to evaluate performance and capacity risk

---In-depth knowledge of diverse and emerging technologies and new support concepts and principles

---Must be available for Control Room emergencies or Major Incidents 7x24. Some evening and/or weekend work as necessary based upon workload

Appropriate level will be determined based upon experience and knowledge.

Keywords: Miso, Carmel , Desktop Engineer, Engineering , Carmel, Indiana

Click here to apply!

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