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Account Manager

Company: Allied Solutions
Location: Carmel
Posted on: May 16, 2020

Job Description:

The Account Manager serves as the Project Manager to oversee action plans on new and existing clients. The Account Managers serves as the liaison between Clients, Allied Field Staff, and Operations to ensure the client receives best in class service. The Account Manager manages client relationships through the client life cycle.Job Duties & Responsibilities

20% Proactively own and manage multiple high-visibility and high profile client and field relationships

during implementations and throughout client life cycle with the utmost professionalism in order

to establish and meet client expectations by protecting Allied's brand, and for increased client

satisfaction.

20% Lead action plans using project management methodology in order to service within the

established service level expectations, which ultimately leads to client satisfaction and cost

benefits to Allied.

15% Understand, prioritize and drive resolution of issues through hands-on involvement and highly

effective communication between responsible parties for the purpose of holding self and others

accountable, and to drive timely resolution.

15% Prepares, distributes, provides regular status updates to client and appropriate departments in

written and verbal form, and maintains all project documentation using project management

methodology to ensure all relevant items are communicated and documented for historical

reporting measures.

15% Collaborate with departments such as: New Account Implementation, Insurance Applications,

Insurance System Solutions, LSPD Communications, Information Technology, Client Product &

Financial Management, and Lender Administration to ensure the Action Plan aligns with the

procedures to meet the needs of the account and Allied.

5% Recognize and resolve systemic issues to prevent them from repeating.

5% Travel as needed.

5% Other duties as assigned.

Qualifications

--- A Bachelor's degree in a related field with three (3) or more years of related work experience in client relations, issue resolution, and/or project management

OR, five (5) years of related work experience if no degree or CPI experience, or equivalent experience required

--- Ability to manage multiple highly visible projects

--- Proven ability to create and drive strategies to prevent and resolve client issues

--- Perform root cause analysis and remediation

--- Ability to stay calm during times of crisis

--- Excellent problem solving and analytical abilities

--- Strong interpersonal skills to interact with clients, management, and peers

--- Effective cross-department communication

--- Professionally document and communicate problem/resolution and information/action plans

--- Strict attention to detail and strong communication skills

--- Proven effectiveness in presenting materials to employees, clients, and sales/service

--- Adaptable to change and has ability to make independent decisions

--- Ability to handle confidential information in a responsible manner

--- Sound decision making and critical thinking skills

--- Expert organization, time management, and prioritization skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidate will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Allied Solutions, Carmel , Account Manager, Executive , Carmel, Indiana

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