Company: Allied Solutions
Posted on: May 16, 2020
The Account Manager serves as the Project Manager to oversee
action plans on new and existing clients. The Account Managers
serves as the liaison between Clients, Allied Field Staff, and
Operations to ensure the client receives best in class service. The
Account Manager manages client relationships through the client
life cycle.Job Duties & Responsibilities
20% Proactively own and manage multiple high-visibility and high
profile client and field relationships
during implementations and throughout client life cycle with the
utmost professionalism in order
to establish and meet client expectations by protecting Allied's
brand, and for increased client
20% Lead action plans using project management methodology in order
to service within the
established service level expectations, which ultimately leads to
client satisfaction and cost
benefits to Allied.
15% Understand, prioritize and drive resolution of issues through
hands-on involvement and highly
effective communication between responsible parties for the purpose
of holding self and others
accountable, and to drive timely resolution.
15% Prepares, distributes, provides regular status updates to
client and appropriate departments in
written and verbal form, and maintains all project documentation
using project management
methodology to ensure all relevant items are communicated and
documented for historical
15% Collaborate with departments such as: New Account
Implementation, Insurance Applications,
Insurance System Solutions, LSPD Communications, Information
Technology, Client Product &
Financial Management, and Lender Administration to ensure the
Action Plan aligns with the
procedures to meet the needs of the account and Allied.
5% Recognize and resolve systemic issues to prevent them from
5% Travel as needed.
5% Other duties as assigned.
--- A Bachelor's degree in a related field with three (3) or more
years of related work experience in client relations, issue
resolution, and/or project management
OR, five (5) years of related work experience if no degree or CPI
experience, or equivalent experience required
--- Ability to manage multiple highly visible projects
--- Proven ability to create and drive strategies to prevent and
resolve client issues
--- Perform root cause analysis and remediation
--- Ability to stay calm during times of crisis
--- Excellent problem solving and analytical abilities
--- Strong interpersonal skills to interact with clients,
management, and peers
--- Effective cross-department communication
--- Professionally document and communicate problem/resolution and
--- Strict attention to detail and strong communication skills
--- Proven effectiveness in presenting materials to employees,
clients, and sales/service
--- Adaptable to change and has ability to make independent
--- Ability to handle confidential information in a responsible
--- Sound decision making and critical thinking skills
--- Expert organization, time management, and prioritization
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, skills, efforts or working conditions associated
with a job.
We offer our employees a robust compensation package! Our
comprehensive benefits include: medical, dental and vision
insurance coverage; 100% company-paid life and disability coverage,
401k options with company match, three weeks PTO by the end of the
first year and much more. Allied proudly promotes from within as
part of a strong commitment to providing career growth
opportunities for employees of all levels. Our diverse business
portfolio allows employees broad career options with the advantage
of staying with the same organization.
All qualified candidate will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: Allied Solutions, Carmel , Account Manager, Executive , Carmel, Indiana
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