Assistant Store Manager
Company: Sur La Table
Posted on: September 23, 2022
The Assistant Store Manager contributes to the success of a Sur
La Table store by inspiring customers on all points of their
culinary journey. This role supports a General Manager (GM) or a
Store Manager (SM) in the achievement of sales goals, store
operations, and the staffing and performance management of all
retail employees. The Assistant Store Manager reports to either a
General Manager (GM) or Store Manager (SM).
JOB DUTIES AND RESPONSIBILITES:
Models and holds employees accountable to customer service
Contributes to an environment where employees are informed and
capable by supporting and/or delivering training for all
Models and ensures all Sur La Table policies and standard operating
procedures (SOPs) are communicated effectively to employees,
maintained and consistently followed.
Supports the GM or SM in proactively staffing the store according
to retail census and fluctuations in seasonal business needs.
Works as a part of a high-performing team to achieve store's sales
plan. Supports sales driving initiatives, creates daily agendas and
directs selling activities as Manager on Duty.
Provides coaching in the moment and performance feedback to
employees. May assist the GM or SM in delivering formal performance
Seeks opportunities to increase topline retail sales and directs
employees to execute sales driving initiatives.
Anticipates and solves problems by taking decisive action, follows
up with the GM or SM.
Ensures the accuracy and integrity of employee information
including, but not limited to, Time and Attendance records and
Manages deliveries according to standard operating procedures
(SOPs). Drives and manages inventory events. Controls shrink and
retail supply expenses.
Stays informed by maintaining product knowledge, accesses available
training and seeks out additional resources when necessary.
Ensures adherence to applicable wage and hour laws. Accurately
records time worked according to SLT policy.
Appropriately partners with the GM or SM, HQ Retail Operations,
Human Resources and other departments as needed or necessary.
Demonstrates exceptional verbal and written communication skills
with employees, customers, field management and corporate
Additional responsibilities as assigned by GM or SM.
Ability to communicate verbally and work cooperatively with
employees and customers.
Ability to remain in a stationary position for up to 3 hours at a
Ability to move about the work place coaching and directing
employees; selling to customers and retrieving merchandise from
storage or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch
in order to demonstrate, retrieve and replenish merchandise.
Ability to work a varied schedule to observe employees and
customers at different times of the day, week and year.
Ability to ascend/descend ladders in order to retrieve and/or move
Ability to operate a computer, POS system, keyboards, merchandise
scanners and mouse in order to accomplish work.
Regular and predictable attendance.
Ability to lift and/or move merchandise weighing up to 35 lbs.
EXPERIENCE AND REQUIRED QUALIFICATIONS:
1-2 years of progressively responsible retail management
experience. Prior experience as a Sur La Table Store Floor Lead,
Experience driving sales and motivating high performing sales
Experience training others and holding teams accountable.
Proficient in POS Systems.
Proficient with MS Office Suite (Outlook, Word and Excel).
May require Food Handlers Permit or Food Manager Certification.
Sur La Table Core Competencies for Everyone:
Focus on the Customer: You inspire and delight your customers.
Be Genuine: Your communication style is respectful, effective and
Make the Right Call: You effectively blend knowledge, experience,
wisdom & decisive action.
Take Ownership: You are committed, responsible and provide
Achieve Results: You meet and exceed goals and expectations.
This job description represents a summary of the job, not an
exhaustive or comprehensive list of all possible job
responsibilities, tasks, and duties. Responsibilities, tasks, and
duties of the jobholder might differ from those outlined in the job
description and other duties, as assigned, may be part of the job.
This job description is not an employment agreement or contract.
Sur La Table has the exclusive right to alter this job description
at any time.
Keywords: Sur La Table, Carmel , Assistant Store Manager, Executive , Carmel, Indiana
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