Platform Manager - Enterprise Marketing Systems

Company: Allegion
Location: Carmel
Posted on: November 17, 2022

Job Description:

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

PLATFORM MANAGER - ENTERPRISE MARKETING SYSTEMS - REMOTE USA

Platform Manager - Enterprise Marketing Systems

Platform managers are responsible for ensuring the relevant platforms are in the best position to delight internal users and customers. Platform is defined as a software application or suite that is used primarily by internal users, parts being exposed to external customers, usually in some form of specific customer-facing activity. Examples could include a CRM system, a contact center management system or a knowledge management system. The platform manager leads the lifecycle management of the relevant platform, aligned to the company strategy for:

• Helping eliminate or automate redundant, repetitive work
• Enabling user self-service and exception-only company support
• Standardizing and harmonizing product and customer data
  Specifically, the Platform Manager for Enterprise Marketing Systems is responsible for making sure that marketing can send the right content is delivered to the right audience at the right time, and then ensuring all relevant stakeholders receive actionable information about the receipt of those marketing materials.
  
  This position is the decision maker about what company-specific features are released and serves as the company and user proxy responsible maximizing business value of the platform, working with the external vendor or internal group who developed the platform. Critical to success is effective collaboration with business stakeholders, users, platform design and development as well as other product and platform managers to align the feature release backlog with the needs of these groups and intended outcomes.
  
  What You Will Do:
  
  • Lead the strategic development and adoption of specific platforms - including Adobe Campaign, Zoom, Sprinklr, and other related platforms - and relevant features
  • Develop and implement an understanding and prioritization of the needs of targeted platform users
  • Proactively Manage the platform lifecycle from identifying user outcomes through to business impact, and direct the platform strategy and tactical decisions to maximize the value of that continuous lifecycle
  • Analyze user "voice of customer" (VoC) to identify users' relevant wants and needs; organize and prioritize those opportunities to maximize value of the overall platform and link to the overall business vision
  • Partner with design and development teams to proactively identify and create solutions
  • Manage global licensing coordinating with procurement to ensure platform investment is maximized
  • Understand and champion features within the platforms to optimize business continuity
  • Partnering with the feature release delivery team and the user groups affected:
    
    • Determine approach in the delivery method(s) required, prioritize release schedule and features to include in release, making decisions on competing ideas or resources
    • Create and refine user stories as appropriate
    • Develop acceptance criteria, ensuring user acceptance testing processes are defined, implemented and adhered to prior to release, including any direct testing to ensure features meet user requirements
    • Communicate platform feature releases and backlog items with the relevant cross-functional groups at the appropriate times
    • Identify major releases for purposes of quarterly strategic communications with the broader business;
    • Understand users' quality and performance expectations and define training and support requirements
    • Own the platform performance dashboard, partnering with all relevant stakeholders in leveraging their expertise to drive adoption
    • Provide an appropriate amount user support to ensure adoption of new features including training, troubleshooting, etc.
    • Communicate platform feature releases and backlog items with the relevant cross-functional groups at the appropriate times Identify major releases for purposes of quarterly strategic communications with the broader business;
    • Understand users' quality and performance expectations and define training and support requirements
    • Provide an appropriate amount user support to ensure adoption of new features
    • Manage the feature roadmap portfolio with a common approach and link to the development environment.
    • Continually partner with relevant business, global, and IT departments to evaluate the Marketing Technology Stack to understand ownership and utilization of tools, including incorporating commonly used tools that meet criteria to be owned by the Platform Manager.
      
      What You Need to Succeed:
      
      Preferred Qualifications
      
      • Bachelor's degree in Business, Marketing, Engineering or Related field
      • 5 - 10 years combined experience in product management, marketing, business, or customer service, including software implementation or product ownership
      • Experience translating business requirements into software development requirements, partnering with software development, and delivering software products using Agile methodology;
        
        Required Qualifications
        
        • Demonstrated ability to communicate effectively with diverse range of external customers and internal stakeholders: architects, facility owners/managers, general contractors, distribution partners, installation and security consultant personnel, specification writers, sales personnel, engineering, marketing, finance, executive leadership, etc.
        • Proven ability to translate complex customer and channel needs into thoughtful, well-organized business initiatives and portfolio roadmaps
        • Customer experience design and execution capabilities (e.g., customer journey mapping, organizing and managing customer advisory board schedules, feedback and communication to close the loop, etc.)
        • Demonstrated ability to conceptualize, prioritize, integrate, and execute new solutions within a business
        • Experience working in Adobe Campaign or another email marketing campaign
        • Ability to travel up to 30%.
          
          Allegion is a Great Place to Grow your Career if:
          
          You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
          
          You value personal well-being and balance, because we do too!
          
          You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
          
          You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
          
          What You'll Get from Us:
          
          Health, dental and vision insurance coverage, helping you "be safe, be healthy"
          
          Unlimited Paid Time Off
          
          A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
          
          Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
          
          Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
          
          Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
          
          Life Insurance - Term life coverage with the option to purchase supplemental coverage
          
          Tuition Reimbursement
          
          Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
          
          Employee Discounts through Perks at Work
          
          Community involvement and opportunities to give back so you can "serve others, not yourself"
          
          Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
          
          Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
          
          • The expected Base Salary Range: $76,000 - 141,200. The actual compensation will be determined based on experience and other factors permitted by law.
          • Bonus Eligible: Yes
            
            Apply Today!
            
            Join our team of experts today and help us make tomorrow's world a safer place!
            
            We Celebrate Who We Are!
            
            Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
            
            Allegion is an equal opportunity and affirmative action employer
            
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            Golden CO 500 Golden Ridge, Olathe KS 2119 E Kansas City
            
            We Celebrate Who We Are!
            
            Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
            
            - Allegion plc, 2020 - Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
            
            REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
            
            Allegion is an equal opportunity and affirmative action employer
            
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Keywords: Allegion, Carmel , Platform Manager - Enterprise Marketing Systems, Executive , Carmel, Indiana