Director of Professional Services (DOPS)/Branch Director - Hiring Now!
Company: Intrepid USA - Glassdoor --- 3.6
Location: Greenwood
Posted on: May 8, 2024
Job Description:
Intrepid USA - Our vision makes a difference: We are a top 10
national home healthcare company with an overall 50 year history of
excellence driving our future vision forward. - We are putting a
dent in the homecare universe through our commitment to providing
affordable, personalized, patient and family centered medical home
healthcare, home hospice, private duty homecare and independent
living support services delivered in a concierge style, on-demand
to create an exceptional patient experience. - What makes our
vision different:
- Culture driven by servant based leadership with an inverted
organization chart. Our clinical teams are at the top and our CEO
is at the bottom supporting our organization
- Our Care Centers are not franchises. We have a National Support
Center helping our Care Center leaders manage and drive their local
"family business" style of operations, clinical and patient
experience
- Our teams manage their local Care Centers where they are
embedded in the fabric of the communities they serve
- We are committed to caring for our patients just as if they
were our familyWhy working here is awesome:
- Industry leading online training system and modules for
continuing education thru Intrepid University
- Clinician centric WellSky EHR to improve clinical documentation
quality and patient care
- Competitive pay with healthcare, dental, vision, pharmacy,
Flexible Spending Account, Dependent Care Account benefits with
affordable premiums for Full-time team members
- 401K available to all team members
- Supportive time away through PTO time and company paid holidays
for Full-time team members
- Mobile benefits access, 98.6 telemedicine -access, health
education library and health cost estimator for Full-time team
members.
- Company paid Life Insurance up to $50K and AD&D insurance
with the option of additional affordable voluntary life and
AD&D available for Full-time team members.
- Short and long term disability insurance available at
affordable rates for Full-time team members.
- Talent science that improves the quality of our talent
acquisition, recruiting process and team members
Great work you'll do here:The Director of Professional Services
(DOPS) is responsible for the provision of appropriate and adequate
care to clients in accordance with program requirements, quality
standards and company policies and procedures. -They will provide
supervision and training to caregiver staff and assures compliance
with documentation and physician order requirements. The DOPS must
be accountable for adherence to company systems and compliance with
state and federal regulations. - This position will also require
you to fill supervisory nursing role obligations and serve as the
Branch Director. The DOPS position can assume the role of
Administrator as well. If serving as a DOPS only, the role would be
primarily clinical oversight; the financial and business
development functions would be minimal.
- Direct responsibility for delivery of quality care that meets
client specific needs and in compliance with program/payer rules
and physician orders
- Responsible for efficient and effective utilization management
in accordance with client needs, physician orders and payer
requirements
- Facilitates communication and coordination of care between
clients, families, caregivers, physicians and other service
providers as necessary
- Assures efficient coordination of caregivers through case
conferences and scheduling process and appropriate utilization of
services
- Assures current and accurate clinical records in compliance
with documentation requirements and program specific rules for
coverage and qualifying criteria
- Assures clinical records are maintained in their original state
and not improperly altered or fabricated
- Plans and assures adherence to budgetary guidelines, exercises
appropriate expense control management with administrator
- May oversee Account Executive functions including performance
reviews and development plans
- Serves as the local privacy officer of the agency, if the lead
person in the agency
- Assures all staff receive appropriate training and follow the
policies for protected health information
- Interviews, screens, and hires competent employees to meet the
needs of clients and in compliance with applicable employment
law
- Oversees the scheduling and competency of staff to assure safe,
quality care and service
- Oversees personnel management functions including staffing,
performance reviews, and disciplinary actions
- Provides a plan for staff retention and development
- Assures appropriate training to meet agency and regulatory
requirements
- Completes other assignments and duties as requested and
assigned to accomplish the goals and objectives of the Company
What we'll love about you:
- Passion and commitment to clinical excellence, quality and
integrity
- Embracing and leading the patient care mission through
providing an exceptional patient experience
- Positive attitude and ability to fit in as a collaborative team
member for patient care
- Excellent interpersonal communication and patient/family
engagement skills
- Commitment to clinical documentation excellence and quality
along with ability to educate and inspire others
- High energy, focus, work ethic, motivation and commitment to
lifelong learning and growth
- Flexibility with diverse clients, cultures, and environments
allowing you to provide excellent care
- Ability to demonstrate clinical skills in both a collaborative
and solo contributor capacity
- Experience with EHR systems and their
implementation/optimization in complex clinical settings
- Proficiency with federal, state and governing agency
regulations
- Participates in continued clinical and in-service education, as
well as professional training required by law
- Knowledge and comfort level working with technology and
enterprise wide support systems and tools
- Successful management of a high volume of work, changing
priorities as needed
- Appropriate judgment and critical thinking in decisions that
requiring consideration of regulatory compliance, customer service,
patient welfare and company interests
- Outstanding presentation, writing and communication skills
- Promotes the agency through positive representation and
communication of its services
- Capable of using professional judgement to delegate selected
nursing tasks
- Strong ability to be the public face of the organization, and
serve as an advocate for Home Healthcare, Home Hospice and other
service lines
- Creative thinker who embraces thought leadership
- Capable of making challenging decisions and willing to take
responsibility for them.
- Current state RN license, BSN preferred. Business coursework
(business, finance, accounting, human resources) preferred
- Three (3) years of nursing experience required to consist of a
minimum of: one (1) year of home care experience and two (2) years
of supervisory experience in a clinical setting.
- Current Registered Nurse licensure (in good standing) in the
state(s) of practice
- Valid driver's license and automobile insurance#HIRING
Keywords: Intrepid USA - Glassdoor --- 3.6, Carmel , Director of Professional Services (DOPS)/Branch Director - Hiring Now!, Executive , Greenwood, Indiana
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