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Client Success Manager (SaaS/ Health-Tech)

Company: Resource Management Network
Location: Carmel
Posted on: November 16, 2021

Job Description:

We are seeking a Customer Implementation Manager to lead client onboarding and manage ongoing experience. A hungry, self starter with SaaS experience, driven, intelligent, and ambitious individual would be a good fit for this role and company.Qualifications & Skills

  • Previously held a client services role with a SaaS company
  • Minimum of a Bachelor---s in Computer Science or related field
  • Strong analytical and data reporting skills including SQL, Google Analytics, DomoExperience
    • Working with cross functional teams including product and software development
    • SaaS product implementation experience in a Customer facing role, Account Management
    • Start-up experience is beneficial, Healthcare experience is ideal
    • Self organization, Leadership and project management skills--Responsibilities
      • Customer implementation planning and execution till Go-Live
        • Manage all aspects of customer roll-out and onboarding including training, user creation, data exchange and required customizations
        • Customer retention and success
        • Data and reporting
          • Pull, analyze and share client data to demonstrate value

Keywords: Resource Management Network, Carmel , Client Success Manager (SaaS/ Health-Tech), Healthcare , Carmel, Indiana

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