Customer Success Specialist (Healthcare SaaS)
Posted on: January 10, 2022
*Our online application only takes 2 minutes.*
Who is Authenticx?
Authenticx is on a mission to help humans understand humans. Our
platform is the new standard for humanizing customer interaction
data at scale. We do this by channeling our passion and talent into
helping health care leaders listen to their conversational data in
a way that delivers value to the enterprise.
What we offer our team members?
A culture based on our core values of Authenticity, Courage and
A collaborate environment that supports your personal and
Health insurance effective on DAY 1, including FREE health
insurance options and a comprehensive benefits package
Health Savings Account (HSA) and Flexible Spending Account (FSA)
401(k) - Traditional and Roth options
Unlimited vacation time, plus paid sick time, holiday pay and
Perks at Work membership for discounts on shopping, travel and much
In this role, you will have two primary responsibilities:
 Being a software product liaison to the Product Innovation
team. The PI team is responsible for the continuous development and
enhancement of the Authenticx platform. Supporting this team
Maintaining a deep understanding of the Authenticx software
Assisting with new client implementations and system
Building custom reports for clients and internal teams.
Translating client needs and feature requests for the Product
Testing new product releases.
Supporting the development of communications for new releases.
 Supporting Authenticx Customer Success Managers (CSMs). The CSM
is responsible for understanding client needs and building business
value for our customers. Supporting them includes:
Coordinating schedules and facilitating internal meetings.
Pulling and checking data for client presentations and
Creating presentations and client deliverables.
Using the Authenticx platform to answer questions or troubleshoot
Working closely with Insight Analysts and Storytellers.
Always keeping the client needs and desired outcomes at the
Who is our ideal Customer Success Specialist?
You are highly internally motivated and want to be part of
something that is bigger than yourself. You thrive on working with
people and know that trust is at the heart of building positive and
productive relationships. You have experience successfully managing
client-facing projects and working with cross functional teams to
get things done with the highest standards. You know your way
around technology, have comfort working in a virtual environment
and over web-based teleconferencing, and enjoy collaborating with
Past clients, friends or colleagues might describe you as:
Technologically savvy - You understand tech and you learn new
Data-oriented - You have a grasp of data, how it can be organized,
and used to make decisions.
Objective -you see things as they actually are.
Calm under pressure -you understand what needs to be done and you
are confident in your ability to manage successfully.
Engaging -you have a positive and can-do disposition that inspires
Clear communicator -you effectively use words, both oral and
written, to communicate in a concise, yet friendly, manner.
Responsive -you respond to client needs with a sense of urgency and
demonstrate excellent judgment with how/what/when to respond.
Bachelor's degree in Analytics, Business, Computer Science, Data
Science, Informatics, Information Technology or similar fields
1 - 3 years of professional or internship customer service
experience in a technology, B2B or professional services
environment is preferred.
Proficiency with MS Office (particularly Excel and PowerPoint).
Analytical and tech savvy with strong ability to learn new business
Visual design competency.
Well-organized, with a high attention to detail and ability to
Understanding of web applications with a desire to learn new
Thrives in working in a very cross functional team environment.
Experience with voice of customer software platforms is
This is a remote/virtual position. We welcome candidates throughout
the USA, yet we prefer candidates who live in Indiana or
You must be authorized to work, now and in the future, in the
United States without requirement of sponsorship/visa.
Keywords: Authenticx, Carmel , Customer Success Specialist (Healthcare SaaS), Healthcare , Carmel, Indiana
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