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Customer Success Specialist (Healthcare SaaS)

Company: Authenticx
Location: Carmel
Posted on: January 10, 2022

Job Description:

*Our online application only takes 2 minutes.*

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members?

A culture based on our core values of Authenticity, Courage and Having Fun
A collaborate environment that supports your personal and professional development
Virtual/remote working
Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
401(k) - Traditional and Roth options
Unlimited vacation time, plus paid sick time, holiday pay and parental leave
Perks at Work membership for discounts on shopping, travel and much more

In this role, you will have two primary responsibilities:

[1] Being a software product liaison to the Product Innovation team. The PI team is responsible for the continuous development and enhancement of the Authenticx platform. Supporting this team includes:

Maintaining a deep understanding of the Authenticx software platform.
Assisting with new client implementations and system configurations.
Building custom reports for clients and internal teams.
Translating client needs and feature requests for the Product Innovation team.
Testing new product releases.
Supporting the development of communications for new releases.

[2] Supporting Authenticx Customer Success Managers (CSMs). The CSM is responsible for understanding client needs and building business value for our customers. Supporting them includes:

Coordinating schedules and facilitating internal meetings.
Pulling and checking data for client presentations and deliverables.
Creating presentations and client deliverables.
Using the Authenticx platform to answer questions or troubleshoot problems.
Working closely with Insight Analysts and Storytellers.
Always keeping the client needs and desired outcomes at the forefront.

Who is our ideal Customer Success Specialist?

You are highly internally motivated and want to be part of something that is bigger than yourself. You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully managing client-facing projects and working with cross functional teams to get things done with the highest standards. You know your way around technology, have comfort working in a virtual environment and over web-based teleconferencing, and enjoy collaborating with others.

Past clients, friends or colleagues might describe you as:

Technologically savvy - You understand tech and you learn new applications quickly.
Data-oriented - You have a grasp of data, how it can be organized, and used to make decisions.
Objective -you see things as they actually are.
Calm under pressure -you understand what needs to be done and you are confident in your ability to manage successfully.
Engaging -you have a positive and can-do disposition that inspires confidence.
Clear communicator -you effectively use words, both oral and written, to communicate in a concise, yet friendly, manner.
Responsive -you respond to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond.

Minimum Qualifications:

Bachelor's degree in Analytics, Business, Computer Science, Data Science, Informatics, Information Technology or similar fields preferred.
1 - 3 years of professional or internship customer service experience in a technology, B2B or professional services environment is preferred.
Proficiency with MS Office (particularly Excel and PowerPoint).
Analytical and tech savvy with strong ability to learn new business software systems.
Visual design competency.
Well-organized, with a high attention to detail and ability to prioritize.
Understanding of web applications with a desire to learn new technologies.
Thrives in working in a very cross functional team environment.
Experience with voice of customer software platforms is preferred.

Additional Information

This is a remote/virtual position. We welcome candidates throughout the USA, yet we prefer candidates who live in Indiana or surrounding areas.
You must be authorized to work, now and in the future, in the United States without requirement of sponsorship/visa.

Keywords: Authenticx, Carmel , Customer Success Specialist (Healthcare SaaS), Healthcare , Carmel, Indiana

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