Lead Medical Assistant
Company: Concentra
Location: Fishers
Posted on: April 24, 2024
|
|
Job Description:
Overview:Are you ready to take your career to new heights? At
Concentra, you will be a vital member of our patient care team and
play a crucial role in providing exceptional care to our patients.
Our mission is to improve the health of America's workforce, one
patient at a time. Join us at Concentra and see how your clinical
competency and compassion can make a meaningful difference in the
lives of the patients you serve.The Lead Medical Support Specialist
is responsible for providing work leadership to a team of Medical
Support Specialists (MSS), under the direction of the Center
Operation Director (COD) to ensure clinical care is executed and
exceptional service is delivered to all customers. The Lead Medical
Support Specialist is responsible for completing and/or delegating
tasks amongst team of MSS to remain compliant with policies and
procedures as well as support the patient flow. Also performs
routine medical and testing procedures under direct supervision of
the treating clinician as well as supports in other areas of the
facility as needed including registration and referral
management.Responsibilities:Medical Support DutiesPerform
Department of Transportation (DOT) and Non-DOT drug and alcohol
testingPrepare patients for physical examinations, including taking
vital signs and any required or requested ancillary testing
including but not limited to vaccines and injections, phlebotomy,
pulmonary function tests, audiogram testing and respirator fit
testingPerform rapid screening tests (influenza, strep, mono,
glucose, etc.)Assist providers during examination and
treatmentResponsible for performing routine medical procedures as
ordered by treating clinician as well as triaging emergent patients
as neededPrepare and assist clinician with procedure set up and
injury careApply bandages, dressings and splints as ordered by the
treating clinicianDispense medications and Durable Medical
Equipment (DME) as ordered by the treating clinician in accordance
with state regulationsComplete quality assurance activities on
equipment and medical devices as well as testing processes used in
the centerMaintain supplies, clean rooms and equipment, and stock
exam roomsMaintain and operate all medical devices and equipment,
including calibration and record keeping in accordance with current
policy and proceduresNotify leadership immediately if equipment is
not functioning properly, supplies are needed, or facility is not
operating as expectedIn partnership with center leadership, assist
with patient flow and volumeKeep patients informed of expected wait
times during all aspects of the center visitResponsible for
clerical tasks in both the front and back office associated with
patient care and proper record keeping. Ensure accuracy in record
keeping and documentationCross train to perform Patient Service
Specialist duties: greet patients, obtain authorization, check
in/out, communicate wait times, answer multi-line telephone system,
and distribute employer results/paperwork as neededFollow HIPAA
guidelines and safety rulesAttend center staff meetings or huddles
as requiredParticipate in initial and ongoing training as
requiredAssist in maintaining a neat, clean, and orderly appearance
throughout the facilityPerform Human Performance Evaluations under
the direction of a certified clinician or therapistLead
DutiesAssign duties and responsibilities for MSS staff while
monitoring patient flowMaintain all medical equipment and medical
devices and facilitate maintenance as neededMaintain safety and
accuracy in testing/treating patients by ensuring performance of
daily, weekly, and monthly maintenance and quality control/quality
assurance activities of medical equipmentEnsure that the medical
center maintains appropriate stocking of supplies, equipment,
medications, testing and treatment equipment for safe and proper
patient treatmentFacilitate completion any applicable training
including but not limited to clinical competency training that
occurs monthly including for MSS staffThis job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at
any time with or without notice.Qualifications:Education Level:
Vocational/Technical/Business SchoolMedical Assistant Certification
from an accredited school (credentials in the state of employment
in accordance with state requirements and applicable regulations)
or Military Medical Specialist with current Medical Assistant
credentials in the state of employment in accordance with state
requirements and applicable regulationsDrug Screen Collection,
Breath Alcohol Certification, and Hair and Oral Fluids Collection
CertificationsJob-Related ExperienceCustomarily has at least six
months or more of medical assistant experienceKnowledge of medical
procedures and medical terminologyWorking knowledge of occupational
medicine requirements (state specific) preferredJob-Related
Skills/CompetenciesConcentra Core Competencies of Service
Mentality, Attention to Detail, Sense of Urgency, Initiative and
FlexibilityAbility to make decisions or solve problems by using
logic to identify key facts, explore alternatives, and propose
quality solutionsOutstanding customer service skills as well as the
ability to deal with people in a manner which shows tact and
professionalismThe ability to properly handle sensitive and
confidential information (including HIPAA and PHI) in accordance
with federal and state laws and company policiesDemonstrated
effective communication and interaction with employers, patients,
providers and other employeesDemonstrated ability to maintain
working relationship with all employees/leadership.Demonstrated
computer skillsAdditional Data:401(k) Retirement Plan with Employer
MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife
& Disability InsurancePaid Time Off & Extended Illness Days
OfferedColleague Referral Bonus ProgramTuition
ReimbursementCommuter BenefitsDependent Care Spending
AccountEmployee DiscountsThis job requires access to confidential
and critical information, requiring ongoing discretion and secure
information management.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.Concentra is
an Equal Opportunity Employer, including disability/veteransby
Jobble
Keywords: Concentra, Carmel , Lead Medical Assistant, Healthcare , Fishers, Indiana
Click
here to apply!
|