Restaurant Manager
Company: Renaissance Indianapolis North Hotel WH25
Location: Carmel
Posted on: June 23, 2022
Job Description:
Overview
$500 Sign on/Retention Bonus - $250 paid after 30 days and $250
after 90 days
This is primarily a 2nd shift position.
Major Functions: Performs the opening and closing responsibilities
of the dining room. Supervises 4 to 12 employees per shift.
Oversees guest relations and guest inquiries. Trains employees per
guidelines of operations and understands individual positions.
Understands new design elements and signature Renaissance
Indianapolis North items.
Essential Functions:
- Must possess valid Indiana Liquor Service card and have on
file.
- Provides the highest quality of service to the customer at all
times through Savvy Customer Service.
- Ensures all Renaissance standards, in regards to restaurants
and all F & B, are adhered to.
- Supervises and coordinates the activities of the dining room
staff.
- Ensures all staff have the tools to do their jobs and have a
clear vision of what outcomes are expected.
- Interprets company policies and provides a safe working
environment by ensuring compliance with safety programs.
- Ensures all associates have a valid Indiana Liquor Service Card
on file.
- Monitors and ensures compliance with all WHG policies and
procedures.
- Ensures all LQA & QA items are executed every shift.
- Ensures adherence to the Employee Conduct Policy.
- Ensures all staff have complete knowledge of Renaissance
programs such as Eat. Drink. Balance., Savvy Service, & Cocktail
Culture.
- Interviews applicants. Orients and trains new employees.
Conducts ongoing training of all restaurant employees to increase
job knowledge and skill level.
- Coaches and counsels employees to encourage positive behaviors
and correct negative behaviors.
- Conducts regular department meetings to review new procedures
and solicits input from all employees.
- Promotes teamwork and employee moral at mandatory monthly
meetings and provides minutes.
- Interprets job specifications to dining room and assigns
duties.
- Analyzes and resolves work problems or assists employees in
solving work problems.
- Initiates or suggests plans to motivate employees to achieve
work-related goals.
- Monitors dining room uniform standards.
- Assists in Marketing Grille 39 and Holiday
- Updates as needed policies and procedures in Grille 39.
- Conducts departmental stand ups reviewing Renaissance Savvy
Service Basics.
- After service training, assists in ensuring staff continues to
learn the importance of excellent service.
- Tracks all guest issues and preferences in GXI.
- Inputs weekly payroll as required and properly stores previous
week's time cards. Completes weekly progress report and reconciles
with payroll register.
- Counts bank and verifies amount.
- Prepares cash register for operation.
- Reads manager's pass on long, checks schedule and calls in
staff as needed.
- Unlocks all accessible areas and checks for cleanliness and
operability.
- Makes assignments for shift to include extra cleaning
assignments.
- Balances all credit cards at the close of the shift ensuring
that each one has been approved for the appropriate amount and has
been entered as a journal entry.
- Closes out register.
- Counts and locks up cash drawer.
- Makes appropriate notes in manager's pass on log.
- Performs Manager on Duty activities as needed.
- Meets productivity and budgeted financial goals.
- Communication with staff and with other departments.
- Develops and implements suggestive selling programs and
promotions.
- Assists staff when needed in order to best serve the guest.
- Meets with sales and food and beverage departments once a week
to verify group forecast and orders any special services as
needed.
- Briefs all employees at start of shift of special needs for the
day or week.
- Makes sure that all liquor deliveries are put away in a timely
manner.
- Conducts monthly beverage inventory and extension w/pricing
updates.
- Assists in drawing up a master cleaning schedule, gives to each
employee in writing and follows through on its procedures.
- Responsible for providing adequate staff to execute daily
operations.
- Will be responsible for covering any call offs.
- Updates all GSS Scores and posts to review with staff
weekly.
- Wears proper uniform and name tag at all times in accordance
with the Standards of Personal Appearance.
- Has a thorough knowledge of emergency procedures.
- Practices safety standards at all times.
- Is able to move items weighing up to 30 pounds.
- Adheres to all work rules, procedures and policies established
by the company, including but not limited to, those contained in
the Employee Handbook.
- Other duties as assigned of which the employee is capable of
performing.
- Will proactively address deficient areas with measurable
results and efforts to be taken.
- Attends all pre and post con meetings.
- Participates in daily BEO meetings.
- Performs all other duties deemed necessary by management.
"
Responsibilities
- 2 or 4 year degree in business, hotel/restaurant management or
related area preferred
- Excellent communication skills.
- Ability to perform all physical requirements of assigned job
with or without accommodation.
- Optimum candidate will have flexible schedule (days and shift
availability).
- Minimum 1 year previous related supervisory experience or
demonstrated leadership abilities.
Able to function in a Manager on Duty capacity as
necessary.PI181025560
Keywords: Renaissance Indianapolis North Hotel WH25, Carmel , Restaurant Manager, Hospitality & Tourism , Carmel, Indiana
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