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Restaurant Manager

Company: Renaissance Indianapolis North Hotel WH25
Location: Carmel
Posted on: June 23, 2022

Job Description:

$500 Sign on/Retention Bonus - $250 paid after 30 days and $250 after 90 days

This is primarily a 2nd shift position.

Major Functions: Performs the opening and closing responsibilities of the dining room. Supervises 4 to 12 employees per shift. Oversees guest relations and guest inquiries. Trains employees per guidelines of operations and understands individual positions. Understands new design elements and signature Renaissance Indianapolis North items.

Essential Functions:

  • Must possess valid Indiana Liquor Service card and have on file.

  • Provides the highest quality of service to the customer at all times through Savvy Customer Service.

  • Ensures all Renaissance standards, in regards to restaurants and all F & B, are adhered to.

  • Supervises and coordinates the activities of the dining room staff.

  • Ensures all staff have the tools to do their jobs and have a clear vision of what outcomes are expected.

  • Interprets company policies and provides a safe working environment by ensuring compliance with safety programs.

  • Ensures all associates have a valid Indiana Liquor Service Card on file.

  • Monitors and ensures compliance with all WHG policies and procedures.

  • Ensures all LQA & QA items are executed every shift.

  • Ensures adherence to the Employee Conduct Policy.

  • Ensures all staff have complete knowledge of Renaissance programs such as Eat. Drink. Balance., Savvy Service, & Cocktail Culture.

  • Interviews applicants. Orients and trains new employees. Conducts ongoing training of all restaurant employees to increase job knowledge and skill level.

  • Coaches and counsels employees to encourage positive behaviors and correct negative behaviors.

  • Conducts regular department meetings to review new procedures and solicits input from all employees.

  • Promotes teamwork and employee moral at mandatory monthly meetings and provides minutes.

  • Interprets job specifications to dining room and assigns duties.

  • Analyzes and resolves work problems or assists employees in solving work problems.

  • Initiates or suggests plans to motivate employees to achieve work-related goals.

  • Monitors dining room uniform standards.

  • Assists in Marketing Grille 39 and Holiday

  • Updates as needed policies and procedures in Grille 39.

  • Conducts departmental stand ups reviewing Renaissance Savvy Service Basics.

  • After service training, assists in ensuring staff continues to learn the importance of excellent service.

  • Tracks all guest issues and preferences in GXI.

  • Inputs weekly payroll as required and properly stores previous week's time cards. Completes weekly progress report and reconciles with payroll register.

  • Counts bank and verifies amount.

  • Prepares cash register for operation.

  • Reads manager's pass on long, checks schedule and calls in staff as needed.

  • Unlocks all accessible areas and checks for cleanliness and operability.

  • Makes assignments for shift to include extra cleaning assignments.

  • Balances all credit cards at the close of the shift ensuring that each one has been approved for the appropriate amount and has been entered as a journal entry.

  • Closes out register.

  • Counts and locks up cash drawer.

  • Makes appropriate notes in manager's pass on log.

  • Performs Manager on Duty activities as needed.

  • Meets productivity and budgeted financial goals.

  • Communication with staff and with other departments.

  • Develops and implements suggestive selling programs and promotions.

  • Assists staff when needed in order to best serve the guest.

  • Meets with sales and food and beverage departments once a week to verify group forecast and orders any special services as needed.

  • Briefs all employees at start of shift of special needs for the day or week.

  • Makes sure that all liquor deliveries are put away in a timely manner.

  • Conducts monthly beverage inventory and extension w/pricing updates.

  • Assists in drawing up a master cleaning schedule, gives to each employee in writing and follows through on its procedures.

  • Responsible for providing adequate staff to execute daily operations.

  • Will be responsible for covering any call offs.

  • Updates all GSS Scores and posts to review with staff weekly.

  • Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance.

  • Has a thorough knowledge of emergency procedures.

  • Practices safety standards at all times.

  • Is able to move items weighing up to 30 pounds.

  • Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.

  • Other duties as assigned of which the employee is capable of performing.

  • Will proactively address deficient areas with measurable results and efforts to be taken.

  • Attends all pre and post con meetings.

  • Participates in daily BEO meetings.

  • Performs all other duties deemed necessary by management.


  • 2 or 4 year degree in business, hotel/restaurant management or related area preferred

    • Excellent communication skills.

      • Ability to perform all physical requirements of assigned job with or without accommodation.

        • Optimum candidate will have flexible schedule (days and shift availability).

          • Minimum 1 year previous related supervisory experience or demonstrated leadership abilities.

            Able to function in a Manager on Duty capacity as necessary.PI181025560

Keywords: Renaissance Indianapolis North Hotel WH25, Carmel , Restaurant Manager, Hospitality & Tourism , Carmel, Indiana

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