Travel Agent- Apollo or Worldspan
Company: Travel Leaders Group Holdings LLC dba Internova Tr
Location: Carmel
Posted on: April 24, 2024
Job Description:
Travel Agent- Apollo or Worldspan
Job Locations
US-IN-Carmel
Job ID
2024-3071
Division
ALTOUR
# of Openings
1
Category
Travel Agent
Max
USD $28.22/Hr.
Min
USD $15.05/Hr.
Overview
ALTOUR is seeking an experienced Travel Agent that assesses the
client's needs to provide travel options that meet their
expectations. The incumbent sales travel while building client
relationships to retain future business. The ability to facilitate
professional, accurate, cost-effective travel arrangements for all
ALTOUR clients within their company's guidelines and standards of
excellence for customer service. Ability to multi-task in
fast-paced work environment at our office location in Carmel IN.
The salary range on this job posting/advertising has been developed
to give applicants a wide range to comply with pay transparency
laws in all states and geographical areas. Many factors, such as
years of experience, geographical location, budget etc. are
considered when determining the starting rate of pay. This role may
be eligible for an incentive, commission, bonus, or a discretionary
bonus program based on the company's financial goal achievement and
individual performance.
Responsibilities
- Responsible for selling and retaining
travel clients for cruises, tour packages, hotels, airfare, etc.
process bookings in a timely and friendly manner for walk-ins,
appointments, phone calls, and email clients. Up sells preferred
vendors, insurance, and financial services. Qualifies clients.
Establishes rapport and builds client relationships.
- Research destinations, hotels, cruises, airfare options, site
seeing, and additional trip information to best meet the client's
needs and expectations. Attends webinars and studies destination
demographics, amenities, values, specials, new hotels, etc.
- Is knowledgeable of CDC Travel restrictions, world events and
weather that might affect travel plans.
- Processes airfare, hotels, and ground transportation via Apollo
GDS. Updates client information in database. Processes travel
requests for deposits and payments. Creates and processes accurate
invoice using Apollo GDS, and back-office systems.
- Processes final documents which may include itineraries, visas,
inoculations, air and transportation tickets, and final payments.
Follows up with clients returning from trip and contacts past
clients to notify of specials and offer assistance with future
travel plans.
- Troubleshoots unexpected travel issues and addresses client
concerns.
- Call backs handled within a 30-minute window. Acknowledge
emails within an hour of receipt, with all emails responded to by
the end of the day.
- Access queues at the beginning and end of each day.
- Follow and suggest improvements in company procedures in the
areas of customer service, documentation of PNRs and profiles,
ticketing, invoicing, attendance, accuracy of work etc.
- Assures client is fully aware of all necessary travel documents
and health requirements for countries to be visited.
- Maintains ownership of each record until departure/during
travel /welcome home to ensure all details (including seat
assignments, meal preferences, upgrades, etc.) are completed to the
client's satisfaction.
- Researches and provides solutions to any travel related problem
clients may have experienced with arrangements made by ALTOUR with
total management awareness and participation.
- Stays fully informed on all airline rules and regulations,
tariffs, and fare requirements and accurately applies this
knowledge to all travel arrangements.
- Is available for and receptive to training opportunities.
- Is Apollo proficient and maintains Apollo skills with relevant
training. Adaptability with any new GDS system training as
appropriate.
- Has knowledge of and understanding of re-routing and exchange
processes.
- Stays abreast of technology and industry knowledge, especially
with intranet tools provided by ALTOUR.
- Essential; Must have excellent communication skills and enjoy
working with high level global clientele.
- Problem resolution to always include management.
- Performs other office functions as needed and seeks ways to
personally add to the overall efficiency of the operation.
Qualifications
- Minimum 3+ years industry experience.
- Overall travel industry knowledge and experience.
- GDS computer knowledge and proficiency, preferably Apollo or
Worldspan experience
- Competent with all aspects of ticketing transactions.
- Proficient with International Itineraries and rate
structures.
- Knowledge of online booking tools a plus.
- Experienced and comfortable with premium travelers.
- Attention to detail/conscientiousness/flexible.
- Problem solving and initiative.
- Interpersonal communication and relationship building
skills.
- Willingness to learn new functions and to enhance existing
skills.
- Patience and flexibility.
- Handle multiple accounts.
- Regular and dependable attendance and punctuality are required.
Full time position.(40 hours) Physical Requirements:
- Occasional travel may be required.
- Sedentary work. Exerting up to 10 pounds of force occasionally
and/ or negligible amount of force frequently or constantly to
lift, carry, push, or otherwise move objects. Sedentary work
involves sitting most of the time.
- Job requires employee to sit for extended periods of time
without being able to leave the work area.
- Repetitive motion, substantial movements (motions) of the
wrists, hands, and/ or fingers.
- Typing or otherwise working primarily with fingers.
- Must be able to comprehend instructions, interpret documents,
and apply abstract principles to a wide range of complex
tasks.
- Ability to understand the meanings of words and effectively
respond, analyze information, and write reports, comprehend complex
issues, and communicate effectively to diverse groups.
- Job requires employee to perform basic arithmetic accurately
and compute rates and percentages.
- Must be able to communicate effectively and professionally
(verbally and in writing) as appropriate for the needs of the
audience. Internova Travel Group is an Equal Opportunity Employer.
We make employment decisions without regard to age, race, religion,
national origin, gender, disability, veteran status, genetic
information, sexual orientation and gender identity or any other
protected class. Our benefit offerings include choice of two
medical plans and two dental plans, vision insurance, flexible
spending accounts (FSAs), company-paid life insurance and AD&D,
optional additional life insurance and AD&D, disability
insurance, paid parental leave, paid time off, 401k Plan with
company match, discounted employee travel options, access to
LinkedIn Learning webinars and courses. Discounted pet insurance
and auto, home, & renters insurance. Perspective Employee Privacy
Policy
Keywords: Travel Leaders Group Holdings LLC dba Internova Tr, Carmel , Travel Agent- Apollo or Worldspan, Hospitality & Tourism , Carmel, Indiana
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