Help Desk Analyst
Company: Vergence
Location: Indianapolis
Posted on: April 1, 2026
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Job Description:
Hybrid position. Must live in the Indianapolis area. Pay:
$23.35/hour In this role you will: Respond to inquiries from
healthcare providers, public health agencies, and internal users
regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in
the immunization registry. Use data tools and matching algorithms
to identify and correct data integrity issues. Escalate complex
data issues to technical teams or data stewards as needed. Document
all support interactions in the ticketing system and maintain
accurate logs. Provide guidance to users on best practices for data
entry and record management. Collaborate with IT and data quality
teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on
improving Data Quality metrics. Assist in testing system updates
and enhancements. Generate reports on data quality trends and help
develop training materials.
Keywords: Vergence, Carmel , Help Desk Analyst, IT / Software / Systems , Indianapolis, Indiana
