Helpdesk Data Entry Analyst - Indianapolis, IN
Company: STI
Location: Indianapolis
Posted on: April 2, 2026
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Job Description:
The Helpdesk Data Entry Analyst plays a critical role in
supporting public health initiatives by ensuring accurate and
timely data entry while providing exceptional customer service.
This position serves as a key link between technology and
end-users, assisting healthcare providers, public health staff, and
other stakeholders in resolving system-related issues. Ideal
candidates will have a strong background in data entry, customer
service, and attention to detail to maintain clean, reliable health
data. The role requires excellent communication skills,
problem-solving abilities, and a commitment to supporting public
health systems and workflows. Key Responsibilities: Respond to
inquiries from healthcare providers, public health agencies, and
internal users regarding immunization records and system
functionality. Investigate and resolve duplicate patient records
and incorrect merges in the immunization registry. Utilize data
tools and matching algorithms to identify and correct data
integrity issues. Document all support interactions in the
ticketing system and maintain accurate logs. Provide guidance to
users on best practices for data entry and record management.
Assist in testing system updates and enhancements.
Keywords: STI, Carmel , Helpdesk Data Entry Analyst - Indianapolis, IN, IT / Software / Systems , Indianapolis, Indiana
