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Technician Coordinator

Company: Robert Half Technology
Location: Carmel
Posted on: August 14, 2019

Job Description:

If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. Located in Carmel, Indiana, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role. How you will make an impact - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally - Independently investigate and implement solutions to technical issues - Respond and follow up on technical help tickets submitted via phone, email, and walk-ups - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems- Adeptness in Basic Network Troubleshooting - Phone Etiquette experience highly desired - Strong familiarity with Answering Multi-Line Phone System - Foundational knowledge in Inbound Telephone Calls - Basic Troubleshooting experience preferred - Comprehensive knowledge of Call Center Customer Service - Background in user administration and bug fixing in a client server environment - Good understanding of IT support ticketing systems - Background in installing and configuring operating systems, networked and local printers, and business applications - Ability to simplify complex problems and build solutions - Firm grasp of basic networking concepts

Keywords: Robert Half Technology, Carmel , Technician Coordinator, IT / Software / Systems , Carmel, Indiana

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