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Telecommunications Engineer

Company: Wyndham Hotel Group
Location: Carmel
Posted on: November 14, 2019

Job Description:

Telecommunications Engineer RCI, part of the Wyndham Destinations family of companies, is seeking a Telecommunications Engineer in Carmel, IN. This position provides engineering and operational support for the design, development, implementation and continued operation of technical solutions within the company's telephony and contact center telecommunications environments and infrastructures within many locations nationally and internationally as well as multi-vendor infrastructure consisting of technologies such as but not limited to; TDM and VoIP voice systems, PBX, voice mail systems, voice gateways, voice networks, telco circuits, and ancillary support systems such as e-911 and call accounting systems. Position will require advanced knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, hubs, firewalls, DNS, DHCP and data subnets to aid in solution design. The position is responsible for daily operational support, project support, and system enhancements including 24x7 support and performing changes, troubleshooting and repair, managing vendor performance while maintaining high levels of system performance and availability with supporting run books and applicable end user documentation, showing adherence to operational processes and policies, solution reliability, security, and compliance using proactive monitoring through automated tools. Position is responsible for evaluating and addressing compliance issues, system patching, hardening, and hardware/software upgrades and break/fix activities on telecommunications equipment and systems. The position provides SME level voice expertise and validation to other infrastructure and IT support teams and associated projects. This position must maintain expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts. Role may be assigned other tasks as required to support the overall shared services and organizational goals. Position will be required to carry a company issued smart phone in order to provide 24/7 on-call support. a) Education - Bachelor's Degree in Computer Information Systems, Telecommunications, or related technical field and/or related experience with 5+ years of experience. b) Training requirements ** Certification with Avaya, Cisco and/or Mitel products are preferred. c) Knowledge and skills ** Good communicator, highly organized, sharp attention to detail, strong analytical skills, ability to work long hours under pressure during system outages and implementations. d) Technical Skills ** Technical expertise of telecommunications systems; support of complex telecommunications environments and infrastructures. Experience with multiple technologies such as, but not limited to Avaya Communication Manager PBX/ACD and associated adjuncts, Cisco IP Unified Communication Systems, Mitel IP and TDM PBX, Cisco Routers and Voice Gateways, voice networks including VoIP transmission, SIP, QoS, voice mail, Telco circuits, video conferencing systems, conference calling applications, and ancillary support systems such as e-911 and call accounting systems. ** Working knowledge of Excel, Word, and Visio. ** Technical expertise of telecommunications systems and management of complex telecommunications environments and infrastructures ** Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including TCP/IP routers, SBC's, servers, switches, hubs, firewalls, DNS, DHCP and data subnets. ** Knowledge of multi-site configuration and hybrid of enterprise IP and TDM environments ** Demonstrated ability to perform problem isolation within enterprise contact center and voice environments ** Demonstrated ability to perform coordination and problem isolation with Telcos ** Basic understanding and experience utilizing SIP technology and interoperability e) Job experience ** 5+ or more years of experience in the operation and support of complex telecommunications environments. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. Our global presence in 110 countries at more than 220 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world's largest vacation ownership and exchange company, with North America's largest professionally managed rental business. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime. Learn more at ***********************. Our world is your destination. Every year 3.5 million families entrust us with their vacation dreams. Through our unique brands, flexible ways to explore, and more destinations than anyone else, we make it easy to experience and enjoy the most amazing vacations around the globe. As the world's largest vacation company, Wyndham Destinations provides access to unlimited possibilities to inspire your next vacation. Wyndham Destinations is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come join the Wyndham family and discover the rewards for your career. *************************************** Whether at work or on vacation - wherever your dream destination, wherever you see yourselfwe help you get there. A career at Wyndham Destinations offers you the following great benefit opportunities and more: - Competitive compensation package - Employee discounts on travel - Medical/dental and vision care plans - 401(k) program that matches dollar for dollar up to 6% of salary - Flexible Spending Accounts, short & long term disability, life insurance & educational assistance - Community volunteer and global sustainability/green programsCome and be part of One Family, One Team, One Company . . . Wyndham Destinations The Company makes every effort to ensure equal employment opportunities for all individuals and abides by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. If you require a reasonable accommodation to complete an application please email your request to **************** and provide the job title and location to which you are applying. Telecommunications United States of America-Indiana-Carmel Regular Full-time WVC - Corporate G and A Wyndham Destinations Nov 5, 2019, 10:11:58 AM

Keywords: Wyndham Hotel Group, Carmel , Telecommunications Engineer, IT / Software / Systems , Carmel, Indiana

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