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Skype For Business, LCS Admin

Company: HCL America Inc.
Location: Carmel
Posted on: January 14, 2020

Job Description:

A L3 Support Engineer for skype for business is a key resource who will have the opportunity to solve technically complex problems for one of our complex client environment.Day-to-day activityProvide the quick and accurate solutions to the customers' problems. Meet all follow up commitments made with customers.Aligning with Customer's business time, represent HCL and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement.Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.Effectively manage relationships with customers, and Technical Managers, while ensuring high customer satisfaction of the overall service experiences.Compliance with the service operation processes for execution excellence.Technical role:Primary responsibilities include:Develop the long term strategy of Unified Communications, such as Skype for Business.Proactive problem resolution for Lync & Skype for Business.Management and operation of Lync & Skype for Business in a global Active Directory environment covering multiple forests and domains.Some management and operation of global messaging and unified communications tools.Assist with the integration and strategic direction of systems with Skype for Business and unified messaging infrastructure, including working with associated teams such as network and desktop.Support and development of telephony solutions in multiple global locations working with local engineers and telecom providers as appropriate.Skills: Messaging, LCS, Skype for BussinessExperience: 7+ years - provided by Dice

Keywords: HCL America Inc., Carmel , Skype For Business, LCS Admin, Other , Carmel, Indiana

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