Customer Advocate, Part Time

Company: Seven Corners
Location: Carmel
Posted on: May 14, 2020

Job Description:

Job Title: Customer Advocate, Part Time




What you would do here:
As our Customer Advocate, our customers will lean on you during their travels to receive information regarding their policy, claims, benefits, and 24/7 evacuation assistance services. You will utilize your strong communication skills with our customers to help them feel safe during their travels. You will be responsible for solving problems and making sound decisions while assisting customers through every aspect of their inquiries. The ideal candidate should be service oriented and possess the capacity to juggle multiple tasks simultaneously in a fast paced and challenging environment. The ideal candidate will be completely focused on connecting with our customers and improving the customer experience in all aspects of their daily responsibilities.

What you already know and have done:

• 
  
• Proven problem solving abilities through resolution of customer inquiries
  
• Excellent oral, written, and interpersonal communication skills which have been utilized to enhance the customer experience
  
• Call center experience managing daily work queues and escalating unresolved items within required timeframes
  
• Experience with multi-tasking in a structured work environment, with the experience of handling confidential and proprietary information
  
• Microsoft Office experience with strong keyboarding speed and accuracy
  
• Ability to work up to 20 hours a week with varying availability
  
  
  Ideally you have:
  
  
  • 
    
  • Bachelors degree preferred
    
  • Experience in customer service with an interest in helping others
    
  • Strong organizational skills with the ability to prioritize tasks
    
  • Strong verbal and written communication skills
    
  • Ability to perform duties with speed and accuracy without immediate and constant supervision
    
    
    
    About Us:
    We were founded in 1993 on the simple belief that we can save the world from our competition by solving the insurance industrys most challenging problems with innovative solutions and extraordinary service. We have proven it.
    
    As one of the leading international travel insurance and specialty benefit management companies in the world, we service over 800,000 customers each year including international travelers, US government agencies, corporations, foreign governments and insurance companies.
    
    With a diverse and growing global workforce of the best and brightest talent, Seven Corners is a fast paced, innovative company with no plans to slow down soon.
    
    Our values drive each decision we make and each action we take. They are our guide for how we treat each other and our customers. These beliefs are the heart of the company culture and define what it means to work at Seven Corners.
    
    Our Culture:
    Our culture is what makes us us. It is the unique vibe you feel when you walk through our doors, the passion we bring to creating innovative solutions and the extra mile we go to put our customers first. It is a way of feeling and behaving toward each other and our customers. It is the values we hold to be true. It is in every decision we make and every action we take.
    
    Our Values:
    Customers come first
    We innovate
    We do the right thing
    We own the solution
    We are precise
    
    
    Seven Corners hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star employees.
    
    Learn more at https://www.sevencorners.com/corp/careers
    
    Seven Corners, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Keywords: Seven Corners, Carmel , Customer Advocate, Part Time, Other , Carmel, Indiana