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Spanish Bilingual Customer Service Representative

Company: Allied Solutions
Location: Carmel
Posted on: May 16, 2020

Job Description:

Ensures delivery of excellent customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position makes outbound calls or web inquiries to insurance companies to verify insurance. This position is responsible for taking incoming calls and working the outbound call queue and the outbound max queue.Allied is looking for solution seeking Spanish speaking Customer Service professionals that want to be a part of our success!

$1000 Dollar Sign on Bonus Program

Our Customer Service Representatives ensure delivery of excellent customer service while maintaining solid customer relationships! We accomplish this by handling customer questions and concerns with speed and professionalism. The successful candidate will be responsible for taking incoming calls and working the outbound call queue in a professional and enthusiastic manner.

HOURS: Monday - Friday, 12:30pm - 9:00pm

The shift training will be 8:30am-5:00pm during the first 6-8 weeks for training. Employees will shift to the 12:30pm-9:00pm schedule once training concludes.

Job Responsibilities:


  • Handle incoming borrower, agent, and lender calls with some supervision
  • Handle incoming and outbound calls at a professional level
  • Work the outbound call queue and the outbound max queue by making outbound calls or web verification
  • Accurately compose written information for loan histories of customers
  • Accurately verify, key, and/or memo insurance information
  • Process insurance information received from agents, lenders, and borrowers on the internal tracking system
  • Review insurance policies for compliance with lender requirements
  • Distribute and exchange information with others
  • Meet set goals and assigned workload expectations for productivity
  • Mentor fellow co-workers as requested by supervisor

    Qualifications:

    • High school diploma/GED
    • Bilingual in Spanish/English
    • 1 year of related experience preferred
    • Data entry and keyboard knowledge required
    • Call Center experience preferred
    • Strong attention to detail and organization skills required
    • Ability to handle multiple tasks
    • Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos
    • Ability to work independently in a fast-paced environment
    • Strong problem solving and analytical abilities

      At Allied Solutions, we are driven by an enthusiastic spirit and exuberance to succeed. We are proud to be one of the largest providers of insurance, lending, and marketing products to financial institutions in the country.

      Who we are:

      At Allied Solutions, we are driven by an enthusiastic spirit and exuberance to succeed. We are proud to be one of the largest providers of insurance, lending, and marketing products to financial institutions in the country.

      What we offer:

      • Dedicated career paths for all our positions.
      • We believe in promoting from within, there are opportunities to move to different areas in Allied

        We celebrate our employee successes by recognizing their achievements throughout the year. We not only care about or employees, we care about the communities we are in. We partner on numerous community projects throughout the year.

        We also offer a full range of benefits including: medical, dental and vision benefits. We offer employees 401(k) or Roth account with employer match and the company pays for your life, short and long term disability coverage!

        All full time employees also accrue paid time off in the amount of 3 weeks in their first year!

        We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

        All qualified candidate will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Allied Solutions, Carmel , Spanish Bilingual Customer Service Representative, Other , Carmel, Indiana

Click here to apply!

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