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Ecommerce Specialist

Company: Wild Birds Unlimited, Inc.
Location: Carmel
Posted on: September 12, 2020

Job Description:

Wild Birds Unlimited, Inc.--is the original and leading franchise system of backyard bird feeding and nature specialty stores with over 350 retail locations in North America and Canada. Wild Birds Unlimited specializes in expert advice and offers an exclusive line of quality products designed specifically for the hobby of backyard bird feeding.--Wild Birds Unlimited, Inc. has an immediate opening for a--Ecommerce Specialist--to join our Franchise Support Center in Carmel, Indiana.Summary/ObjectiveMyWBU is a proprietary ecommerce platform that launched in 2018 specifically designed to fit the needs of the Wild Birds Unlimited franchise system. The Ecommerce specialist provides administrative, functional, and training support for onboarding the platform to the entire franchise system, ongoing support for live stores, and maintains/creates documentation to ensure the smooth operation of the ecommerce platform to accomplish our online retail goals.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions1.------------MyWBU Ecommerce Platform knowledge: Develop and maintain working knowledge base of the MyWBU ecommerce platform and its support materials, serve as internal expert2.------------Ecommerce Store Support: Deliver tier-1 customer support to franchise owners/operators and store staff. Use best judgment when to elevate a support ticket to tier-2 internal or external resourcesa.------------Update and maintain support materials including but not limited to handbooks, product and promotion databasesb.----------Actively participate on organization intranet, fielding store questions and maintaining up to date information3.------------Store Onboarding and Training: Support new stores in onboarding and training to MyWBU via video conferencing, creation and maintenance of training materials (including but not limited to written communication/documentation, short training videos, etc). Provide administrative support for tracking stores through onboarding process.4.------------Product and content management: Working with the Product Support team, maintain and add to online product catalog, including copy that converts to sales, check and maintain consistency of voice across ecommerce platform5.------------Update job knowledge by participating in educational opportunities, staying current with WBU Online Learning, reading professional publications, participating in performance organizations in order to capitalize on key opportunities/trends, understand new technology and enhance skill setCompetenciesEcommerce & Online Shopping Behaviors: knowledgeable in best practices and emerging trends across these disciplinesBusiness Acumen: Develop a broad understanding of WBU business goals and apply this knowledge to ensure that marketing materials designed align with these goalsIntrapersonal: Ability to communicate professionally with a broad spectrum of users to ensure proper implementation of WBU brand standards, including FSC staff, franchise store owners and outside vendors or partnersCulture: Adapts and follows corporate culture guidelinesWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms.This is a largely sedentary role, however the ability of some movement such as bending, standing on a stool or lifting up to 50 pounds would be required as necessary.Position Type/Expected Hours of WorkThis is a full-time position, and the work days are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.TravelOut of the area travel and overnight travel should be expected. Travel may include franchise store visits, trade shows, conferences and on-site supplier visits.Required Education and ExperienceBachelor's Degree in business, marketing, communication or equivalent combination of education and experienceFamiliarity with UI/UX web development best practicesRetail experience a plusPreferred Education and ExperienceSame as "Required Education and Experience"Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Standard Company ResponsibilitiesUnderstand, support and implement the objectives of the annual Strategic White Paper.Understand, support and implement the objectives of store consultation plans.The ability to use the company's retail customer as your focus as it fits with the company's strategic plan and the objectives of a specific project.Understand the relationship between the franchise support center and the retail stores and the impact of your decision on sales, expenses and profits.Work effectively to achieve maximum results by establishing appropriate courses of action to accomplish goals by properly using resources.Consistently represent our company with a high level of professionalism in dealing with all stakeholders.The ability to work collaboratively in a positive, professional manner including cross-departmental communication and cooperation.Demonstrate the ability to effectively communicate verbally or written in a clear, concise and effective manner, in a group setting or one-on-one.Initiate projects to provide streamlining of duties or processes and provide cost effectiveness while maintaining high standards of excellence for assigned duties.Demonstrate the ability to effectively use the project management tools and manage the resources of staff, time and capital necessary to successfully complete a project while simultaneously managing daily services.Comply with company policies and procedures as written.Comply with company policy and document all franchisee contact within a 24 hour call back period.Stay informed of communication between the franchise support center and franchisees by reading the company's intranet on a daily basis, focusing on the home page and site-wide comments. This includes posting or responding as needed.Participate in planning, implementing and/or attending, as requested in:New Franchisee TrainingRegional MeetingsSupplier Visits/Trade Shows/ConferencesAnnual Enterprise Leadership Conference/Vendor MartJoin the Flock DaysFranchise Advisory Council MeetingsWe are looking for a high performer and a team player who enjoys working in a fast paced environment. Come join an award-winning organization that values its collaborative relationship with its franchisees.--We offer a competitive compensation package including salary, medical/dental/vision insurance, short-term disability insurance, life insurance and long-term disability insurance. Liberal vacation, personal, sick and holiday leave is included. We offer a 401(k) plan with company matching contributions, Section 125 Flexible Spending account, Health Savings Account--and a discount on store merchandise. Wild Birds Unlimited is an Equal Opportunity Employer. Visit our website at--http://www.wbu.com/.--No phone calls or agencies please.--Please provide resume with salary requirements.

Keywords: Wild Birds Unlimited, Inc., Carmel , Ecommerce Specialist, Other , Carmel, Indiana

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