Associate Patient Call Representative

Company: Surgery Care Affiliates
Location: Carmel
Posted on: May 3, 2021

Job Description:

OverviewJoin Our Amazing Team! Surgical Care Affiliates in Carmel, IN has many exciting opportunities within our Revenue Cycle Group and wed love to hear from you! If you are interested in becoming part of an organization that is helping to improve healthcare, then SCA is the place for you. Your experience as a patient call representative is exactly what we are looking for!BENEFITS TO WORKING FOR US:Work RemotelyCompetitive hourly Rate$3,000.00 Bonus PotentialWe value results more than face-timeWe promote flexible schedulesOur benefits begin on day one of employmentWe are committed to having a healthy work environmentWe are committed to work-life balanceOur team members are encouraged to volunteer and work on passion projectsWe host social events and group activities throughout the yearWe promote and encourage self-careAccountabilities / ResponsibilitiesPatient Call Representatives interface with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.RESPONSIBILITIESTake inbound calls from patients and make outbound calls to patientsProvide one call resolution to patient inquires whenever possible and perform timely follow upon inquiries requiring escalation or additional researchFollow up on all patient voicemails within 24 hoursProvide patient education regarding how to understand their Explanation of Benefits (EOB)Take payments from patientsProvide requested documentation and recordsConsistently achieve defined metricsRead and understand contracts with Insurance companiesReview and determine if an adjustment is required on an accountReview and determine if a refund is required on an accountVerify insuranceProvide patient estimatesVerify and update demographic informationResearch and locate missing paymentsReview clinical information to determine if a coding review is requiredQualificationsH/S Diploma or equivalentA minimum of 1 year of experience in a medical office, customer service or call center roleExperience with revenue cycle is helpful and preferredAbility to read, analyze and interpret financial reports, and information in patient accountsAbility to write routine reports and correspondenceMicrosoft Office Suite including Word and Outlook.Excel including the ability to sort and filter data.Must be able to type a minimum of 45 wpm.Must have excellent phone and customer service skillsMust be very organized, be detail oriented, solve problems and multitaskEEO StatementWe value Diversity, Inclusion, and Belonging at Surgical Care Affiliates: SCA is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, national origin, disability and genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#SCA #SurgicalCareAffiliatesSkills RequiredSCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA, visitLocations US-IN-11711 N. Meridian St, Suite 200, Carmel# of Openings 1Category CorporateSystem ID 12277Telecommute NoEmployee Type RegularEmployee Status Full-time

Keywords: Surgery Care Affiliates, Carmel , Associate Patient Call Representative, Other , Carmel, Indiana