Audio Visual Specialist

The Audio Visual Specialist will maintain and troubleshoot AV devices and systems; provide mentorship and development for other IT staff; identify and document emerging issues and system performance.Essential Functions Assist in setting up AV equipment prior to scheduled meetings when asked. 10%Provide advanced-level IT support resolving complex problems to the end user's satisfaction 10%Maintain and troubleshoot any Audio/Visual issue, and cross-train users of the system functions 25%Assist in ensuring maximum availability of all AV rooms and systems components 25%Create and maintain documentation for system performance, bugs, and program requirements 5%Interact with vendor support contacts to resolve technical problems with desktop equipment and software 10%Assist in technical upgrading and maintaining of desktop systems 10%Other responsibilities and duties as assigned 5%Qualifications (Education, Experience, and Certifications)Bachelor's degree or equivalent work experience in computer science or engineering3 - 5 years' experience with end-user IT support including desktops, laptops, and mobile devicesAdvanced working knowledge of AV equipment and devices including web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problemsMicrosoft certification is a plusStrong analytical, problem-solving, and organizational skillsMust possess outstanding communications skillsExperience and demonstrated ability in conflict resolution and customer service techniquesWorking knowledge of Windows OS (Version 10)Outstanding MS Outlook, MS Word, PowerPoint, and Excel skillsBroad knowledge of networking conceptsAbility to handle multiple projects and deadlinesMust occasionally lift and/or move up to 30 lbs.We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.To view our privacy statement click hereTo view our terms and conditions click here

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