Product Experience (PX) Associate - Engineering

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

**Primary Responsibilities:**

+ Define and verify anticipated customer experience issues and concerns with new products or updated products using on real Customer Experiences

+ Data mine historical information and consult with customers and marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying Customer experience improvement opportunities and features in each new product offering

+ Work closely with project extended team members to effectively communicate witnessed and anticipated Customer interface and experience-based concerns

+ Perform prototype product testing and system validations with use cases & scenario testing

+ Drive simple and intuitive product design and experiences that improve adoption of Allegion products:

+ _Promote design guidelines, UI/UX best practices and standards. Drive common features across similar products so that Allegion products work and interface better together_

+ _?_ Work closely with the lead Product Experience Engineer, project teams, stake holders, external vendors or contracted resources to define actions, budget, and schedule customer experience validations with actual product installations and use

+ Develop and deliver product training materials to fully describe new products, provide anticipated customer questions, solutions, and to ensure the Call Center and Field Specialist Support teams are knowledgeable and ready to support at launch

**What you will need to succeed :**

+ Ability to appropriately manage multiple projects and priorities effectively

+ Be technically current with a user understanding of:

+ Bluetooth and Wi-Fi wireless communication, features, requirements and limitations

+ Embedded controller product implementations and limitations

+ Access Control Concepts

+ Internet of Things

+ Ability to create a customer centric culture focused on empathy and commitment to excellence.

+ Ability to project a professional company image and positive, can-do attitude.

+ Advanced verbal, written, presentation and communication skills.

**Competencies Required:**

+ **Related Industry Experience:**

+ 3 years' of Product Design & Testing Experience or from other relevant technical roles

+ Ability to safely perform small machining tasks required for product installation and setup (drills, hand tools, etc.)

+ Proficiency and understanding of basic electrical wiring diagrams, test equipment uses and mechanical/electro-mechanical systems.

+ Strong Aptitude for technology & Access Control preferred

+ **Education:** Associate's Degree in EET, CET, MET or related engineering fields

**We Celebrate Who We Are!**

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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**We are Allegion.**

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

**We are Allegion.**

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