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Service and Support

Company: Allied Solutions LLC
Location: Carmel
Posted on: August 7, 2022

Job Description:

The Service and Support Specialist is an entry level position, responsible for maintaining and troubleshooting devices and systems; following maintenance protocols to ensure systems are secure and ready for users; identify and document emerging issues and system performance. This individual requires supervision but will also work independently. This individual ensures that software systems, business data and related procedures adhere to organizational standards and goals. Job Duties and Responsibilities:

  • Provides technical support via phone, email, and chat to resolve simple to complex issues to the end user's satisfaction and document all actions in accordance with standard company policies and procedures
  • Update and maintain hardware inventory and assist in technical upgrading and maintaining of systems
  • Perform basic systems testing and operational tasks
  • Working with other departments to ensure timely resolutions to project rollouts and issue resolution
  • Serves as a liaison between System Administrators and users, implementing approved solutions
  • Assist in ensuring maximum availability of all network and systems components, performs technical analysis of system issues and outages as they occur across enterprise networks.
  • Create and maintain documentation for equipment tracking, system performance, bugs and program requirements
  • Interact with vendor support contacts to resolve technical problems with desktop equipment and software
  • Working with the Security department assist with compliance, data privacy and data security standards of the organization
  • Other responsibilities and duties as assigned Qualifications (Education, Experience, Certifications & KSA):
    • Bachelor's degree required or equivalent work experience in computer science or engineering
    • 2 - 3 years' experience with end user IT support including desktops, laptops, and mobile devices
    • Microsoft certification is a plus
    • Working knowledge of Microsoft products, Windows, and Office 365
    • Basic knowledge of networking concepts
    • Ability to handle multiple projects and deadlines
    • Must occasionally lift and/or move up to 30 lbs.
    • Provides outstanding customer service and technical support, with excellent written and verbal communication skills
    • Strong customer-service orientation.
    • Excellent written and oral communication skills.
    • Excellent listening and interpersonal skills.
    • Ability to communicate ideas in both technical and user-friendly language.
    • Ability to conduct research into application development issues and products.
    • Highly self-motivated and directed.
    • Keen attention to detail.
    • Able to prioritize and execute tasks in a high-pressure environment.
    • Able to work in a team-oriented, collaborative environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. To view our privacy statement click here To view our terms and conditions click here

Keywords: Allied Solutions LLC, Carmel , Service and Support, Other , Carmel, Indiana

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