Customer Relations Representative

Company: Tokio Marine HCC
Location: Carmel
Posted on: March 14, 2023

Job Description:

WorldTrips is member of the Tokio Marine HCC group of companies. Since 1998, we've been helping international travelers navigate the world with confidence and guess what, we have been named the BEST travel insurance for backpackers and digital nomads last December by Business Insider!
We offer a variety of customizable, budget-friendly travel medical and trip cancellation insurance plans to make sure we meet the needs of individuals and groups traveling for leisure, business, mission work, study abroad, and more. Our newly renovated office, located in Carmel, IN, is only steps away from Carmel City Center shopping, dining, and entertainment.

What we offer:
Snacks and beverages to employees daily and lunch weekly.
Casual Dress Environment.
Standard Company Holidays and Early Office Closures.
Free employee parking in building's attached parking garage.
A modern dedicated work area for our Customer Service Center.

Key Responsibilities
--- Receive incoming claims calls and emails. Resolve inquires for provider referrals, claim filing, claim status information, verification of benefits/eligibility, and pre-notification.
--- Address customer questions on product recommendations, and quote requests to the correct department as appropriate.
--- Fulfill requests for claim forms and applications for clients.
--- Execute caller service requests for duplicate policy materials and forward the written request for processing and fulfillment to the appropriate department.
--- Resolve product or service issues by identifying area of concern and expediting correction or adjustment.

Requirements

--- High School degree or GED.
--- Effective verbal and written communication skills with an emphasis on confidentiality, tact, and diplomacy.
--- Resolves customer needs utilizing internal and external resources.
--- Possess and have ability to apply basic knowledge of principles, practices, and procedures.
--- Good organizational, analytical skills; demonstrated ability to manage multiple tasks simultaneously.

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Keywords: Tokio Marine HCC, Carmel , Customer Relations Representative, Other , Carmel, Indiana