Customer Relations Representative
Company: Tokio Marine HCC
Location: Carmel
Posted on: March 14, 2023
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Job Description:
WorldTrips is member of the Tokio Marine HCC group of companies.
Since 1998, we've been helping international travelers navigate the
world with confidence and guess what, we have been named the BEST
travel insurance for backpackers and digital nomads last December
by Business Insider!
We offer a variety of customizable, budget-friendly travel medical
and trip cancellation insurance plans to make sure we meet the
needs of individuals and groups traveling for leisure, business,
mission work, study abroad, and more. Our newly renovated office,
located in Carmel, IN, is only steps away from Carmel City Center
shopping, dining, and entertainment.
What we offer:
Snacks and beverages to employees daily and lunch weekly.
Casual Dress Environment.
Standard Company Holidays and Early Office Closures.
Free employee parking in building's attached parking garage.
A modern dedicated work area for our Customer Service Center.
Key Responsibilities
--- Receive incoming claims calls and emails. Resolve inquires for
provider referrals, claim filing, claim status information,
verification of benefits/eligibility, and pre-notification.
--- Address customer questions on product recommendations, and
quote requests to the correct department as appropriate.
--- Fulfill requests for claim forms and applications for
clients.
--- Execute caller service requests for duplicate policy materials
and forward the written request for processing and fulfillment to
the appropriate department.
--- Resolve product or service issues by identifying area of
concern and expediting correction or adjustment.
Requirements
--- High School degree or GED.
--- Effective verbal and written communication skills with an
emphasis on confidentiality, tact, and diplomacy.
--- Resolves customer needs utilizing internal and external
resources.
--- Possess and have ability to apply basic knowledge of
principles, practices, and procedures.
--- Good organizational, analytical skills; demonstrated ability to
manage multiple tasks simultaneously.
#INDWT
#LI-CC2%1005835% %%customer%%
Keywords: Tokio Marine HCC, Carmel , Customer Relations Representative, Other , Carmel, Indiana
Click
here to apply!
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