Account Specialist

Company: OPENLANE
Location: Carmel
Posted on: September 20, 2023

Job Description:

Who We Are : At AFC (Automotive Finance Corporation) w e fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit . What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer paid short-term disability and life insurance
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
    • Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization
    • Company culture of internal promotions, diverse career paths, and rapid advancement We're Looking For : AFC is looking for an Account Specialist that is responsible for building, maintaining and growing customer relationships by providing elite level customer service with an emphasis on account processing and procedures. Related tasks for position include processing requests related to accounts with various credit approved exceptions based on a dealers business model. Including conducting activities related to buying & selling of units both inside and outside of the auction along with account management utilizing various systems to track status and insure compliance. The specialist role encourages the ability to streamline business processes while working in collaboration with other MDA team members. Analyzing trends and metrics to mitigate risk. Apply company policy with some autonomous decision making based on the specific circumstances. This person must be comfortable working in a fast-paced and dynamic work environment. You Are:
      • Focused on Elevating Relationships : you believe integrity and honest y build long lasting relationships ; c onnect ing deeply with y our customers, celebrating their wins, and supporting them through their struggles .
      • Powered by Passion : you are obsessed with customer service and help ing our customers realize their u nlimited potential. You understand o ur dealer ' s success is built upon the commitment and perseverance of your efforts .
      • Vision-Driven : you focus on u nderstanding your customers' future needs and are dedicated to continuous improvement ; making it easier for customers to do business while preparing for what's to come.
        • Dedicated : you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team. You Will :
          • Provide specialized support to AFC's Major Dealer Accounts Nationwide including:
          • Making funding determinations based on daily dealer account usage across multiple data points
          • Authority to approve or deny floorings based on an accounts business model or when risk is identified
          • Analyze account trends
          • Effectively promote other OPENLANE businesses' products and service to customers
          • Communicating to the dealer current account status and providing resolutions to any issues encountered
          • Understand and operate within compliance of all applicable laws and codes for the assigned geographic area
          • Perform other duties, as assigned Must Have's :
            • Good organizational, clerical, oral, and written language skills
            • Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries
            • Detail-oriented; team player; excellent customer service; quick learner; adaptable and open to change; ability to multitask; must be a strong researcher and problem-solving skills
            • A v alid driver's l icense
            • Willingness to travel locally to support our customer base Nice to Have 's :
              • Previous collections experience
              • Previous auto i ndustry experience
              • Customer relationship management (CRM) tool familiarity
              • Experience with titles Sound like a match? Apply Now - We can't wait to hear from you!

Keywords: OPENLANE, Carmel , Account Specialist, Other , Carmel, Indiana