Company: PNC Financial Services Group
Posted on: July 15, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Part-Time Teller within
PNC's Retail Branch organization, you will provide exceptional
customer service, accurately perform high volume customer banking
transactions, educate customers on new technology and develop
banking product referral opportunities through strong customer
relationship skills.This position will be based in Carmel, IN at
the Merchants Square retail banking branch.
- Delivers a unique customer experience aimed at improving
customer financial wellbeing and creating loyalty while increasing
share of wallet. Processes a variety of customer interactions.
Educates customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate.
- Identifies opportunities through meaningful conversations with
customers, making appropriate referrals to branch staff or PNC
- Performs lobby engagement activities to connect with customers
and position PNC products to meet their needs. Educates customers
on options for managing financial transactions by leveraging
technology, tools and resources.
- Applies product and procedural knowledge to solve customer's
- Adheres to all policies and procedures, demonstrating sound
judgment within established limits. Ensures teller and branch daily
operations and maintenance transactions are completed in an
efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
- To learn more about this and other opportunities on our
team.Watch this video.
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Addressing Customer Needs Knowledge of and ability to meet customer
needs by offering appropriate products in an appropriate
Banking Products Knowledge of and ability to provide products and
services available through the retail banking branch.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention Knowledge of and ability to utilize
processes, tools, and techniques for detecting, addressing and
preventing fraudulent situations.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Tech Savvy Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Pursues opportunities for continuous learning to obtain knowledge
and build on ability to use technology tools, such as mobile tools
and digital wallets.
Understanding Customer Needs Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers.
Roles at this level typically do not require a university / college
degree or any significant experience or product knowledge to
accomplish primary duties. Prior experience is not required. In
lieu of a degree, a comparable combination of education and
experience (including military service) may be considered.
No Degree (Required)
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Carmel , Teller, Other , Carmel, Indiana
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