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Level I Help Desk Technician

Company: enVista LLC
Location: Carmel
Posted on: February 14, 2020

Job Description:

enVista's Technology Solutions team is one of Indianapolis' most experienced technology support and IT services teams for small businesses, enterprise-level corporations and not-for-profits. We offer expertise in network, computer and desktop management, data storage and data recovery, complex IT projects and crises, managed IT services and VOIP phone systems.-- Our mission is to support our clients in meeting their goals and delivering services, benefiting the community and its citizens.-- In support of our mission, our culture is one of conscientiousness, accountability, and optimism surrounding our clients' issues and requests. We understand that our clients cannot do work without our efforts and that we have the ability to lighten their burden by solving their problems with a positive, light-hearted approach.What you will do: The Help Desk Technician will provide one-on-one technical software, hardware, internet connectivity and network problem resolution to all end-users by performing questions/problem diagnosis, research knowledge-based articles and guiding users through step-by-step solutions in a help desk environment.-- The Help Desk Technician will communicate solutions and document problem and resolution.What you will bring:Bachelor's degree in Information Technology or a related field1-2 years related work experience requiredKnowledge of networking and Windows Operating SystemsProven experience troubleshooting hardware, software, and network issues with a direct focus on the source(s) of problemsProven ability to take ownership of client issuesProven ability to communicate technical solutions in a user-friendly and professional manner, both verbally and in writingA Positive, light-hearted, optimistic view about life and work - provided by Dice

Keywords: enVista LLC, Carmel , Level I Help Desk Technician, Professions , Carmel, Indiana

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