Senior Application Support Analyst
Company: Allied Solutions
Location: Carmel
Posted on: May 12, 2022
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Job Description:
Coordinates and supports the software development life cycle by
coordinating releases, understanding the priority, and ensuring the
cross functional team is focusing on work that aligns with the
strategy and objectives created by the Application Management (AM)
leadership. Collaborate with internal and external users to ensure
business units and external clients meet their objectives using
technology. Acts as product owner for proprietary software. This
position will support multiple consumer off the shelf software
(COTS) and proprietary software systems, and will at times, support
initiatives or projects for new and emerging technology.Job Duties
and Responsibilities:System and Client Administration (25%):Leads
user support by providing some work direction and training for team
members and working with users who are defined as more complex,
larger in size, high impact or visibility on multiple applications
by working with AM management to understand team's goals and
service level expectations. This is accomplished by working with
the team or directly interacting with internal and external users
to provide support for implementations, training, and tier two
level support. Resulting in creation of reporting and metrics used
by AM management, user adoption, successful system use, and best in
class customer service.User Security and Data Integrity
(10%):Security: Responsible for providing application customization
and user rights using admin level access rights assigned to this
level due to ability to work effectively with IT and use these
access rights within the parameters of IT best practices.Data
Integrity: Responsible for ensuring data integrity using an
in-depth knowledge of the applications, enterprise data, and the
potential for changes to applications or data to impact at a larger
scale and advise users accordingly or prevent the change.Resulting
in application users that are confident of the ongoing accuracy and
integrity of the application which will in turn promote user
adoption.Application Release Support (20%):The Sr. Application
Analyst should exhibit the ability to understand the overall
release project, aim, and goals and work to effectively deliver on
them. Sr. Application Analyst creates and manages task list and
tracking throughout the application life cycle. Including creating
and maintaining requests and business rules, completing tasks as
assigned, creation and execution of test plans, organizing tasks
for assignment to other team members and outside resources,
understanding and prioritizing issues that arise during releases
and to document and elevate as needed. The Sr. Application Analyst
works with Business Technology Management and/or the Project
Manager to complete the work needed to deliver project goals in a
timely manner and on budget. These functions are performed to
ensure that release cycles run efficiently, business areas receive
needed solutions, and users are minimally impacted.Technical
support (15%):Provide tier two level support for user reported
issues. Using your deep understanding of the data, financial
products, software, business, and clients provide best in class
tier II and tier I level product support. Review previous support
requests to find system enhancements that can prevent common user
errors or issues. Keep up-to-date on new functionality and
knowledge released through CFT applications and other resources.
Provide support to team members in training or at a more junior
level.Training (15%):Sr. Application Analyst will identify and
organize plans to ensure best practices are applied in the delivery
and maintenance of training for Business Technology supported
applications. Working with resources such as Allied Marketing,
Sales Development, Walk Me, and the BRMs, the Sr. Application
Analyst, will create training materials and work with the Business
Technology team to build competencies in training for internal and
external clients. Sr. Application Analyst should be able to
identify prevalent user issues and make recommendations regarding
training programs to address these issues. Resulting in training
plans, training sessions, and materials that meet the standards set
by Business Technology. Ensuring user adoption, customer
satisfaction, and optimal system use.Data Analytics and Dashboard
Support (10%):Sr. Application Analyst should have knowledge of
enterprise data and reporting needs to consult with business areas
and provide reports and dashboards and provide assistance to
business areas on data analysis. Ability to create dashboards using
dashboard applications. Resulting in support for corporate need for
data, data analysis and business intelligence for all management
and Sr. Management teams.Other Duties as assigned
(5%)Qualifications (Education, Experience, Certifications & KSA):4
year degree preferred5+ years of experience working with and
supporting systems and using product and agile methodologiesAbility
to collaborate, communicate, and negotiate with all levels of the
organization and client stakeholdersUnderstanding of SQL, XML, and
databases preferredUnderstanding of software testing best
practicesAbility to create and execute test setsAptitude to learn
and navigate multiple system applicationsProject-management
SkillsProven client-facing presentation skills (virtual, phone, and
in person)Knowledge of financial services products and service, a
plusStrong organizational skills to prioritize and coordinate
multiple client implementationsExcellent written, oral,
interpersonal, and listening skills essentialStrong documentation
skills.Ability to troubleshoot problems and/or issues; Strong
ability to deal with problems involving several variables in
non-standardized situationsAbility to prioritize and manage
multiple clients and issues effectivelyAbility to effectively and
professionally present information and ideas in user-friendly,
non-technical language in one-on-one and small group situations to
project teams, stakeholders, external partners or clients, and
other employees of the organization.Above average computer skills,
including Microsoft Office products.Ability to train internal and
external clients on the technology solutionsAbility to deal with
ambiguity and derive the optimum business resultAbility to work
independently or as part of a teamSelf-starter interested and
motivated to learn and continuously improveThe above statements are
intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, skills, efforts or
working conditions associated with a job.We offer our employees a
robust compensation package! Our comprehensive benefits include:
medical, dental and vision insurance coverage; 100% company-paid
life and disability coverage, 401k options with company match,
three weeks PTO by the end of the first year and much more. Allied
proudly promotes from within as part of a strong commitment to
providing career growth opportunities for employees of all levels.
Our diverse business portfolio allows employees broad career
options with the advantage of staying with the same
organization.All qualified candidates will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability status,
protected veteran status, or any other characteristic protected by
law.To view our privacy statement click hereTo view our terms and
conditions click here
Keywords: Allied Solutions, Carmel , Senior Application Support Analyst, Professions , Carmel, Indiana
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