Computer Technician (Entry-level)

Company: Field of Talent
Location: Carmel
Posted on: June 22, 2022

Job Description:

Job DescriptionAs an IT/Service Desk Technician, you will provide technical software, hardware, internet connectivity, and network problem resolution to end-users by performing question/problem diagnosis, researching knowledge-base articles, and guiding users through step-by-step solutions in a help desk environment. You will support clients IT operations through managed service, public and private cloud solutions, disaster recovery, cyber security services, and more. This is an on-site position for an IT managed services provider (MSP) headquartered in Carmel, Indiana. This is a contract-to-hire position (90 days).Whats in it for you: Technical challenge, variety of network infrastructure environments and issues to solve, resources, and backing from a trusted services provider. There will also be the opportunity to grow, learn, maintain and attain new certifications, enjoy a servant leadership approach, and an engaged and technically advanced team. What you will do:

• Perform hardware configuration, imaging, and troubleshooting
• Document ticket details and resolution
• Identify, diagnose, and resolve recurring support issues for users of workstations, software, hardware, and connectivity (network/Internet)
• Travel to client sites regularly within central Indiana and surrounding counties
• Work with end-users onsite to resolve service desk tickets
• Interact with customers in response to inquiries, concerns, and requests about products and services
• Gather customer/client information and determine the issue by analyzing the symptoms
• Escalate tickets as needed while providing great customer service
• Support Service Desk by answering inbound calls, creating tickets, and managing ticket assignmentsAbout the Company:This is a high-growth, global software, consulting, managed services, and automation firm that optimizes supply chain and commerce for thousands of omnichannel retailers, distributors, and manufacturers. Company Culture: diversity, equity, and inclusion that proactively fosters an environment of growth. Leaders mobilize their team toward a vision and create a positive work environment. Areas of service specialization: Managed Services Technology Consulting Automation Preferred Experience/Certifications:
  • 1-2 years minimum of professional technical experience or equivalent
  • Proven diagnostic and troubleshooting skills with the ability to identify the source of the problem
  • Experience installing software and upgrading hardware
  • Strong knowledge of Windows 10 and workstation hardware including but not limited to workstation peripherals, Mac experience a plusPreferred Behaviors:
    • Excellent communication and listening skills and a desire to help people in a user-friendly and professional manner
    • Self-Starter that is inspired to perform without outside help
    • Team player that works well as a member of a group
    • Detail-oriented while sustaining an elevated level of speed and accuracy

Keywords: Field of Talent, Carmel , Computer Technician (Entry-level), Professions , Carmel, Indiana