Service Technician I
Company: Redwood Apartment Neighborhoods
Posted on: September 19, 2023
Job Title: Service Technician
Reports to: Neighborhood Manager
At Redwood, we know we are only as successful as the people who
power us. Our employees are passionate, they are talented, they are
empowered to make decisions that positively affect the lives of our
residents. From site personnel to corporate leadership, our
employees demonstrate Redwood's commitment to deliver more than
expected, communicate openly and honestly, and demonstrate
integrity in all aspects of our business. As we continue to grow,
we seek these same qualities in every team member we bring on
Under the general direction of the Neighborhood Manager, the
Service Technician will be responsible for performing routine and
general maintenance on the facilities, buildings, equipment of the
assigned Redwood Apartment Neighborhood. As such, you will be
expected to act as a Redwood brand ambassador, promote our brand
and provide the best resident experience possible, while
maintaining established procedures and processes from verbal and
All Redwood employees are expected to conduct all organizational
business and practices in accordance to Redwood company
Essential Duties & Responsibilities
Repairing and maintaining facilities, buildings, grounds and
equipment at assigned Redwood neighborhood.
Performing light plumbing, electrical, carpentry, masonry, glazing,
painting and drywall tasks.
Performing minor repairs of plumbing systems, including unclogging
drains, fixing toilet issues and minor water line repairs, as well
as repairing/replacing water heaters.
Servicing kitchen appliances, washers, dryers and garage issues
Preparing vacated apartment homes for release quickly and
Directing vendors on repair issues, installation needs and grounds
Plowing driveways and roads, as well as shoveling pathways in
winter when instructed.
Responding to resident complaints and concerns in a timely,
professional and appropriate manner to ensure the best resident
Repairing windows, floors, roadworks, plaster, drywall or other
parts of building structures.
Diagnosing mechanical problems and determining how to best fix
Performing routine preventative maintenance to uphold the Redwood
brand and resident satisfaction through the efficient, safe and
smooth operation of systems and machines.
Using common hand and power tools, including hammers, saws, drills
and wrenches, plus precision measuring instruments and
electrical/electronic testing devices.
Following all safety standards at all times, without exception.
Meeting with the Neighborhood Manager to review service
Prioritizing daily tasks, ordering parts/supplies as needed.
Providing emergency maintenance availability for residents when
Completing service requests in a timely fashion.
Performing general cleaning of buildings at neighborhood.
Attending staff meetings, meetings with supervisor and interacting
with vendors when needed/assigned.
Maintaining weather log to document snow and ice removal efforts,
maintaining records of maintenance performed in all units and
Checking vendor work for satisfactory completion on a routine
Maintaining a record of acceptable attendance and punctuality.
All other related duties, as assigned.
As a Service Technician, you will be required to exhibit the
Respectfulness, trustworthiness, empathy and leadership
The ability to work independently, without close supervision and
Self-motivated, dependable, organized and flexible
Excellent trouble shooting and time management skills
Strong communication and customer service skills
Proven ability to plan, organize and implement multiple
tasks/projects on a concurrent, real-time basis
Required Qualifications, Education & Certifications
High school diploma or GED required
2-3 years general maintenance experience preferred
Good vision and hearing, the ability to lift 50 pounds, bend,
stoop, sit for 1-2 hours at a time, walk up stairs.
This job operates in a professional maintenance environment. In
this role, the employee will routinely use standard maintenance
equipment such as hammers, saws, drills and wrenches, precision
measuring instruments and electrical/electronic testing devices,
etc. The employee is frequently required to sit, stand, bend and
walk with the ability to lift 50 pounds where applicable Associated
topics: coordinator, general manager, manage, manager ii, manager
facilities, office manager, operations manager, senior care,
Keywords: Redwood Apartment Neighborhoods, Carmel , Service Technician I, Professions , Carmel, Indiana
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