Client Service Representative

Company: Credence Innovations
Location: Indianapolis
Posted on: July 8, 2025

Job Description:

Power Connections, Perfect Experiences: Elevate Your Career as a Client Service Representative with Credence Innovations for AT&T in Indianapolis! Credence Innovations, a front-runner in personalized sales and brand engagement, is proud to support AT&T’s Retail campaign in Indianapolis. We're looking for a highly motivated and customer-focused Client Service Representative to join our frontline team. In this role, you’ll be the face of AT&T, connecting directly with customers, understanding their needs, and guiding them to the best telecommunications solutions. If you're enthusiastic, service-oriented, and thrive in dynamic environments, this is your chance to power meaningful connections and drive impactful results. As a Client Service Representative, you’ll receive hands-on training to master the art of direct customer engagement within the AT&T Retail space. You'll gain expertise in AT&T’s diverse range of wireless devices, home internet, and digital TV services, including product features, service activation, and customer account management. You’ll become an essential direct expert, ensuring every customer interaction is positive, informative, and seamlessly leads to an exceptional experience. What You'll Be Doing as a Client Service Representative Proactively welcome customers and spark authentic conversations to identify their wireless and home service needs. Recommend tailored AT&T solutions—including wireless, internet, devices, and bundles—based on customer lifestyles. Confidently demonstrate product features, helping customers understand real-world benefits and everyday applications. Accurately handle new activations, upgrades, and transactions while ensuring compliance with all AT&T standards. Assist with account management, billing questions, service changes, and basic technical support with care and efficiency. Share current promotions, loyalty offers, and bundled packages to maximize customer satisfaction and long-term value. Manage escalated concerns with professionalism, ensuring timely resolution and building brand loyalty. Keep the retail space clean, visually appealing, and fully stocked with current promotional displays and products. Consistently exceed personal and team sales goals while fostering a customer-first experience. Stay current on AT&T products and services through ongoing training and team collaboration.

Keywords: Credence Innovations, Carmel , Client Service Representative, Sales , Indianapolis, Indiana